Is there any fee for registration?

The DP World registration in Dubai Trade is free of charge.

Do I have to come to the DP World office in order to submit the registration request?

There is no need of manual submission, just fill the application on the website www.dubaitrade.ae

Can I choose multiple roles at the time of registration?

Yes, you can, provided that you have the necessary license activities to do so.

Do we need to specify any owner or authorised person details at the time of registration?

It is mandatory to register at least 1 Authorised Signatory and Normal/Regular Contact.

Where can I enquire if my registration request is pending for approval?

You can contact DP World Customer Service on 048815555 if you face any delay on approval.

How do I register with Dubai Customs?

To register with Dubai Customs, please go to www.dubaitrade.ae and click Service Centre > Dubai Customs > Request Business Registration > New or click HERE.

Is there any registration fee?

The DP World registration in Dubai Trade is free of charge.

Do I have to come to the DP World office in order to submit the registration request?

There is no need of manual submission, just fill the application on the website www.dubaitrade.ae

Can I choose multiple roles at the time of registration?

Yes, you can, provided that you have the necessary license activities to do so.

Do we need to specify any owner or authorised person details at the time of registration?

It is mandatory to register at least 1 Authorised Signatory and Normal/Regular Contact

Where can I enquire if my registration request is pending for approval?

You can contact DP World Customer Service on 048815555 if you face any delay on approval.

Who can register with DP World as a Haulier?

Transport or any other companies who own their own trucks and trailers can register as a Haulier with DP World.

Do I have to register my trucks/trailers to operate?

You can either register your own trucks online through the service ‘Truck Registration’ or use third party trucks that are already registered with DP World.

Is there any registration fee?

There is no registration fee for Free Zone company account activation.

I have a valid license, but I have not received my username and password.

Please contact us at 600555554 or email This email address is being protected from spambots. You need JavaScript enabled to view it. for further assistance.

After activating my portal, do I need to set up any accounts to start accessing the services?

Portal Deposit and Bank Guarantee are two types of pre-paid accounts available for online payments. Service Charges and employee insurance payments are deducted from Portal deposit. Bank Guarantee is used for Employment visa deposits for companies that are not yet eligible for the Insurance Protection Program. You can top-up both these accounts by using e-Deposit service available on Dubai Trade portal.

Can I use this account to carry out Dubai Customs transactions?

If you have not registered with Dubai Customs yet, you can link your existing username and password at the time of Dubai Customs registration. To register, please go to www.dubaitrade.ae, Service Centre > Dubai Customs > Request Business Registration > New or click HERE.

Do I also need to register my company with GDRFA (Immigration)?

Newly established companies will be given a Company Immigration Card issued by GDRFA (Immigration) automatically. Hence, no separate registration is required with GDRFA for the respective company.

Is there any registration fee?

The costs of Dubai Customs New Registration are AED 100 per Business Type + AED 20 Knowledge and Innovation fees.

What are the documents required for registration?

The following documents are required for registration:

• Valid trade license copy
• Passport, Emirates ID, Residence Permit and Labour Card copies of authorised person and owner
• Undertaking letter for clearing agents (template available for download in the registration application HERE)

Do I have to come to the Customs office in order to submit the required documents?

There is no need of manual submission, just fill the application and upload the documents on the website www.dubaitrade.ae

Do we need to specify any owner or authorised person details at the time of registration?

It is mandatory to register at least 1 Owner and an Authorised Person.

Do I still need to pay a deposit for Customs Broker/Clearing Agent registration with Dubai Customs?

There is no longer a requirement of paying a deposit to Dubai Customs for Customs Broker/Clearing agent registration.

Can I register with Dubai Customs if the residence visas of owner and authorised person are not yet issued/stamped?

It is mandatory to enter the residence permit details of owner and/or authorised person at the time of registration. You will not be able to proceed with the registration process otherwise.

Is there any registration fee?

The costs of Dubai Customs New Registration are AED 100 per Business Type + AED 20 charged as Knowledge and Innovation fees.

What are the documents required for registration?

The following documents are required for registration:

• Valid trade license copy
• Passport, Emirates ID, Residence Permit and Labour Card copies of authorised person and owner
• Undertaking letter for shipping line agent (template available for download in the registration application HERE)
• Facility registration documents in case of Cargo Handlers and Bonded warehouse Operators.

Do I have to come to the customs office in order to submit the required documents?

There is no need of manual submission, just fill the application and upload the documents on the website www.dubaitrade.ae

I will also be doing cargo consolidation for my customers. Can I register this along with airline agent registration?

Yes, you can. At the time of registration, choose another Business Type as “Cargo Handler” and the Facility Type as “Premises”.

Do we need to specify any owner or authorised person details at the time of registration?

It is mandatory to register at least 1 Owner and an Authorised Person

Can I register with Dubai Customs if the residence visas of owner and authorised person are not yet issued/stamped?

It is mandatory to enter the residence permit details of owner and/or authorised person at the time of registration. You will not be able to proceed with the registration process otherwise.

Is there any fee for registration?

The DP World registration in Dubai Trade is free of charge.

Do I have to come to the DP World office in order to submit the registration request?

There is no need of manual submission, just fill the application on the website www.dubaitrade.ae

Can I choose multiple roles at the time of registration?

Yes, you can, provided that you have the necessary license activities to do so.

Do we need to specify any owner or authorised person details at the time of registration?

It is mandatory to register at least 1 Authorised Signatory and Normal/Regular Contact

Where can I enquire if my registration request is pending for approval?

You can contact DP World Customer Service on 048815555 if you face any delay on approval.

How do I register with Dubai Customs?

To register with Dubai Customs, please go to www.dubaitrade.ae and click Service Centre > Dubai Customs > Registration Tools > New Registration or click HERE.

Is there any registration fee?

The costs of Dubai Customs New Registration are AED 100 per Business Type + AED 20 Knowledge and Innovation fees.

What are the documents required for registration?

The following documents are required for registration:

• Valid trade license copy
• Passport, Emirates ID, Residence Permit and Labour Card copies of authorised person and owner
• Undertaking letter for importer (template available for download in the registration application HERE)

Do I have to come to the Customs office in order to submit the required documents

There is no need of manual submission, just fill the application and upload the documents on the website www.dubaitrade.ae

What Business Type should I select if I hold a Free Zone license?

Choose Business Type as “Free Zone” if your license is issued by a Dubai based Free Zone authority. It is also mandatory to register a Facility as “Free Zone”. Choose Business Type as “Importer and Exporter” if your license is issued by other emirates Free Zone authority. It is not mandatory to register a Facility in this case.

What License Type should I select if I hold an Industrial license?

If you hold an Industrial License from the Ministry, you have to choose the license type as “Industrial” and Business Type as “Importer (Industrial) and Exporter (Commercial)”. If you only hold an Industrial License from Economic Department, you have to choose the license type as “Commercial” and Business Type as “Importer (Industrial) and Exporter (Commercial)”.

Do we need to specify any owner or authorised person details at the time of registration?

It is mandatory to register at least 1 Owner and an Authorised Person.

Can I register with Dubai Customs if the residence visas of owner and authorised person are not yet issued/stamped?

It is mandatory to enter the residence permit details of owner and/or authorised person at the time of registration. You will not be able to proceed with the registration process otherwise.