Appeal Customs Decision

Description

This service allows customers to appeal any decision issued by Dubai Customs.

This service is the first step to be followed in order to find a way to object a decision, client can appeal to resolve any dispute in the following areas:

  • Appeal Decisions on Customs Tariff
  • Appeal Restricted and Prohibited Goods
  • Appeal Decisions on Origin and Economic Agreements
  • Appeal Decisions on Legal Cases
  • Appeal Decisions on Suspended Duties
  • Appeal Decisions on Customs Valuation

Service Delivery Procedure

  • Submit the application through all available channels
  • Pay service fees
  • Receive customs decision
1
Submit the application through all available channels
2
Pay service fees
3
Receive customs decision

Service Fees

All Appeals have no charges except Legal Cases which costs AED 200
AED 20 Knowledge and Innovation fees will be added on top of any service costs AED 50 and above

Required Documents

All appeals requires a justification letter and proves except Legal Cases requires the below:
  • Letter addressed to the head of the appeals committee stating the situation in details and includes all required attachments that supports your point of view
  • Signed Conciliation Settlement Request
  • Receipt payment of 50% of the total fine imposed which should not exceed fifty thousand dirhams
  • Deliver a cheque with Dubai Customs name that covers the remaining amount of the fine

Terms & Conditions

  • None

Service Delivery Channel:

Port Rashid Center - Legal Affairs Department (Legal Cases Only)
Website
Mobile Web

Service Completion Time:

5 Working Days

Relationship Type:

From Government to Business
From Government to Individuals

Target Category:

Companies
Individuals

Service Type:

Transactional

Service Hierarchy:

Sub Service

Service Urgency:

N/A

Service Interconnection:

N/A

Service Limitation:

N/A

Service Delivery Time:

Available around the clock (Online and Mobile Web)
Refer to service delivery centers working hours time table

Bundle:

N/A