Online Bank Account Update News

In order to accelerate the automation of transferring the refund amounts to the Authorized Bank Accounts of the registered customers, please be informed that Dubai Customs shall be discontinuing the service option of selecting the refund mode of Cheque...

Production Implementation Notice for Declaration module

Please be informed of an upcoming enhancement to the Dubai Trade Customs Declaration and Vehicle Clearance Certificate services. This enhancement will be implemented on September 08, 2024. Postal Declarations: Service charges for Postal cargo...

Proof Of Origin News

With a view to simplifying the process and facilitating the trade for Customs Clearance of Declaration, it has been decided by Dubai Customs that the country of origin of goods marked in the Invoice shall be acceptable as proof of origin except the...

Refund Claim Document Upload Online Facility News

As a part of the efforts to serve the customers effectively by keeping you safe at home, the document upload functionality has been enabled in claim system while registering the online claims as attached here and hence the claims can be registered and...

Refund of 1% from Customs Duty and Bank/Cash Guarantee For Customs Broker Activity News

Following the Article (1&3) from the Customs Notice No. 1/2020 related to refund 1% of customs duty imposed on imported goods sold locally in the UAE market, which are subject to customs duty rate of 5% and the revoke of Bank or Cash guarantee for the...

Retirement of “Internet Explorer 11” News

Kindly be informed about Microsoft’s decision to retire the desktop application “Internet Explorer 11” and to replace the application by “Microsoft Edge”. Microsoft is providing “Internet Explorer 11” mode in “Microsoft Edge” to ensure smooth running...

Stop Printing Customs Broker Cards News

Due to the current circumstances, and in the ensure of Dubai Customs for the safety of everyone, please be informed that Customs Representative Cards printing will be stopped effectively from Sunday 29/3/2020 till Wednesday 15/4/2020. Dubai Customs...

Tariff Department enables customers to access customs policies and notices using QR Code News

The Tariff and Origin Department, represented by the Customs Policies and Procedures Section, has facilitated customer access to the customs policies and notices pages on the Dubai Customs website by introducing QR Code reader for both pages. This...

Temporarily Suspend Receiving And Submitting Of Documents To Customs By Zajel News

Due to the situation surrounding COVID-19, and in line with our commitment to the health and safety of our associates and clients, Dubai Customs has decided to instruct Zajel Courier Service to temporarily suspend receiving and submitting of documents...

Trader Export Report Service News

Dubai Customs takes another step forward in supporting Traders within Dubai to overcome business challenges by launching the ‘Trader Export Report’ service, which will help support traders to zero rate goods exported by clearing agents or assigned...

Truck Appointment Booking Service “Track Management System” News

Dubai Customs announced that the ‘Truck Appointment Management’ service for trucks entering the UAE from Jordan and Kuwait has been rolled out at the following Customs locations: al-Raqi, al-Khafji, al-Haditha, Halat Ammar, and al-Dorrah. This service...

Update on Dubai Customs Service Guide News

We are pleased to inform you that Dubai Customs have updated the “Dubai Customs Service Guide” to reflect changes made to service provisioning and service requirements. We kindly request that at the time of service application, to review the respective...

Update on Invoice Attestation Process – Aligned with MOFA EDAS 2.0

As part of ongoing efforts to streamline trade processes and enhance coordination with the Ministry of Foreign Affairs (MOFA), effective from 01 August 2025 Dubai Customs has implemented the following updates to the invoice attestation procedures:...

VAT Inspection Office New Location News

Please note that the VAT Inspection Office has been moved from the current location of the Gate 3 Inspection Office to the new location at the Gate 7 Inspection Office (exit and entry) Effective from 01/09/2022