How Can I Pay The DO Extension Charges Using DDO Service? (Importer/Clearing Agents)

Agent can rise the charges and the same will be available in Track Digital Delivery Order to pay.

How Can I Receive a Receipt for the Auto Renewal Payment?

You can download the receipt from either Payment History on Subscription Service page or from the renewal successful message.

How Can I View My Registration Request After Submission? (Onboarding)

From the menu, navigate to “Manage DDO/DNOC” --> ‘DDO/DNOC Onboarding.’

How Do I Know If My Added Credit Card Is Nearing Expiry?

Dubai Trade will display the message that default credit card will expire before the next renewal.

How Do I Know If My Subscription Has Successfully Renewed?

You will receive a Renewal successful confirmation message on your email.

How Long Does It Take For My DDO Onboarding Registration Request For Approval? (Onboarding)

5 working days.

How To Amend The Uploaded BOL? (Shipping Agents)

You can amend the uploaded BOL from Amend BOL Details option. Enter the BOL number and click on search.

I Am Already a Subscribed Customer On Dubai Trade, How Can I Enable Auto Renewal?

You can enable Subscription Auto Renewal by following below steps. Login Dubai Trade Click on Subscription Profile Enable Auto Renewal

I am getting an error as “This Company has no associated Trade License(s)” when trying to subscribe to Dubai Trade.

Your trade license details should be updated in Dubai Trade prior to activating your Subscription. Kindly follow the below steps to proceed: Steps to Follow: Go to www.dubaitrade.ae and log in to your username and password. Click on User Management >...

My shipping Agent advised to request Electronic Delivery Order online Dubai Trade? News

Importers can now use the online electronic delivery order request online with little or no need to visit the shipping agents office. Through this service, Importers are able to search for Bill of Ladings, view charges, make payments and obtain a...

What Are The Details Required During The DDO Onboarding Registration? (Onboarding)

Company Contact Information, Bank Information and listed documents below are to be uploaded during the registration process. Some important documents that are required are: Trade License Signatory Authorization Letter (Click here to download the...

What are the different Subscription plans and fees? FAQ

We have designed 3 flexible plans to cater for your varying business needs. These are: Annual Monthly Weekly AED 9,450 / Year Inclusive of Tax Save 42% (Pay only AED 181.73 instead of 315 / Week) AED 945 / Month Inclusive of Tax Save 25% (Pay only AED...

What Are The Formats Of The File That Is Accepted In Upload BOL Details? (Shipping Agents)

The file formats which are accepted is .xls, .xlsx, .txt, with a maximum file size of 1MB.

What Details Can I Amend In The Uploaded Bill Of Loading And At What Stage? (Shipping Agents)

Shipping Agent can Amend the BOL details if the BOL status is in ‘NEW’, if the BOL status is in 'Completed' then they can add only the additional Invoice and any other status, system will not allow to amend the BOL.

What Details Need To Be Uploaded In Upload BOL Details E-Service? (Shipping Agents)

To issue Delivery Orders on Dubai Trade, you would first need to upload a BOL file for each unique rotation number using the ‘Upload BOL’ e-service. To learn more about how to populate the BOL File, please click here. Refer the ‘BOL Sample’ File and...

What Happens If My Credit Card Transaction Fails During Auto Renewal?

Renewal attempts will be scheduled multiple times, and an auto-renewal unsuccessful message will be sent to your email.

What If I Have Not Saved My Credit Card Details During The Subscription Payment?

You will get prompt messages on the Dubai Trade Login Page to update the credit card details. If credit card details are updated then auto-renewal will not be processed and subscription status will be updated to ‘Expired’.

What Is DDO Onboarding Registration? (Onboarding)

DP World registered Shipping Agents/Freight Forwarders can submit the Digital Delivery Order onboarding request, using ‘Manage DDO/DNOC’ --> ‘DDO/DNOC Onboarding.’ By doing this, agents can use the DDO platform for releasing the Delivery Orders to...

What Is Digital Delivery Order Service Used For? (Shipping Agents)

The Digital Delivery Order platform is the first of its kind introduced in Dubai to enhance shipping and logistics operations. The DDO service is an online service to request for Delivery Order from shipping agent.

What is Dubai Trade Subscription and how can I subscribe?

Dubai Trade subscription is a time-based access fee which grants permission to authorized users to use transactional e-Services of multiple service providers rendered through Dubai Trade Portal. Subscribed users with Dubai Trade are entitled to...