DISPLAYING ITEMS BY TAG: DDO

There is no fee associated with DDO onboarding.

You cannot amend the Bill Of Loading after the DDO request is verified and completed. Only you can add the additional invoice.

You cannot cancel the Delivery order request; it has to be rejected by the Shipping Agent.

Yes, you can extend the DO/Validity using Track DDO/DNOC.

Yes, you can request DO agent to  extend/amend the DO/Validity using Track Digital Delivery Order and the same request will be approved by Shipping Agent.

You can download a report, which has details such as DO number, BOL, Invoice Value, Payment Status, Shipping Line, Status, etc.  by clicking on Digital Delivery Order à Reports.

Customers can contact Dubai Trade Contact Center on 600-5555-54 or by email on This email address is being protected from spambots. You need JavaScript enabled to view it..

Yes, you can submit another request for your delivery order through the ‘Request DDO’ service.

Dubai Trade is evolving its Digital Delivery Order (DDO) platform to Trade+ as it continues to invest in enhancing the efficiency and speed of trade operations across Dubai’s supply chain and logistics sectors.

Trade+ facilitates the digital exchange of cargo release documents between shipping lines, freight forwarders, consignees and other trade stakeholders, significantly accelerating the cargo release process.

With the Trade+ service available on the Dubai Trade Single Window for Trade and Logistics, businesses can achieve an average 90% reduction in transaction times, process higher trade volumes and expedite cross-border trade, completing tasks that once took up to 48 hours in under 10 minutes.  

As well as streamlining approvals, payments and document transfers, Trade+ also delivers environmental benefits by eliminating paper-based processes. With 100% paperless transactions, the service has saved an estimated 2.36 million documents from being printed in 2024 and substantially reduced carbon emissions associated with travel, fuel usage and congestion.

Dubai Trade has invested considerable resources in creating Trade+ to ensure it meets the evolving needs of businesses. The platform will continue to be refined and developed to provide additional benefits and process improvements, further optimising the efficiency and experience of conducting trade in Dubai.

The platform highlights Dubai Trade’s commitment to transforming trade through digitalisation, aligning with Dubai's Economic Agenda D33 and objective to be a leading global trade and logistics hub, and supporting the Smart City vision, an initiative aimed at transforming the city into one of the most technology advanced and sustainable urban centres in the world.

In our ongoing journey towards digital transformation and in support of the UAE’s Digital Economy Strategy, we encourage the use of online payments for our Digital Delivery Order (DDO) Service.
Our online payment system is designed to save you time and effort, streamline the DDO process and provide you with a better service, so try it today!

Benefits of Using Online Payments:

• Instant payment confirmation
• Faster issuance of Digital Delivery Orders
• Smooth and hassle-free transaction experience
• Real-time visibility of payment transactions
• Downloadable payment reports to simplify reconciliation
• Quick payment for Delivery Order extensions to avoid delays

How to Get Started:

1. Log into your account.
2. Select the DDO Service.
3. Choose the e-payment option.
4. Enjoy the benefits of smoother, faster digital payment process.

We're committed to enhancing your experience through technology and encourage you to make the switch today for a more efficient transaction process.

For more information, please contact Dubai Trade Customer Care at 600 55 55 54 or This email address is being protected from spambots. You need JavaScript enabled to view it..

Freight Forwarders can check DNOC status by Navigating to the ‘DNOC’ service and clicking on ‘Track DNOC’.

You can track all requests submitted by Freight Forwarders by following steps.

• Click on Manage DDO/DNOC
• Click on Verify DNOC Request
• Search for the DNOC request and click on the edit icon.
• Approve NOC

NOC request cannot be cancelled, but it can be rejected by the Shipping Agent.

You can check DDO status by clicking on Digital Delivery Order à Track Digital Delivery order.

You can check the status of the uploaded file by clicking on Manage DDO/DNOC --> Monitor File upload. Click on “File Log Details” to check for failed records.