Can A Haulier Pay The Export Container TLUC Charges?

Yes, only nominated Haulier can pay the TLUC charges.

Can I Enrol Employees Who Do Not Have A Visa From Jebel Ali Free Zone And Access The Gate Using Visitor Passes?

You must have access card or entry pass issued by Jebel Ali Freezone Authority (Jafza) or Port Customs and Freezone Cooperation (PCFC)

Can I Enrol Employees Who Do Not Have A Visa From Jebel Ali Free Zone But Have An Access Card Issued By Jafza? (TAC, PAC, PIC)

Yes, access card holders (PAC, PIC, TAC, TIC etc.) can apply for Gate Enrolment service

Can I Get A Refund For My Export Container TLUC/Shifting Charges If Export Booking (BRN) Is Not Utilized?

Yes, only customers who paid the charges can request for refund using new service ‘Export TLUC/Shifting Charges Payment’ under Cancel menu. The Export TLUC will be refunded instantly to the Advance Deposit account. Hence, advise for all customers to...

Can I Get The Refund For THC Payment Of Import/Export If Shipment Is Cancelled?

You can request for refund using service on Dubai Trade ‘Submit Refund Request’ under Request menu, which will be subject to approval from DP World.

Can I Pay Export TLUC Partially?

Yes, you can pay the Export TLUC/Shifting charges partially against the Container Request (BRN) created by the Shipping Agent.

Can I Use The Same Mobile Number For Multiple Employees?

No, the Mobile number must be unique.

Can I Use The Vehicle Enrolled By A Different Employee Who Is Sponsored Or Non-Sponsored By Jafza?

Subject to rules and regulation issued by relevant authorities such as RTA, Dubai Police etc.

General Jafza / NIP finance inquiries

Finance sanctions would take at least 24 hours to clear from the System. Please refer to the concerned Departments regarding all other inquiries such as terminations, rates, etc.

How Can I Move Empty Containers To Port CFS For Cross-Stuffing?

You can request Shipping Agent for Export Booking through Container Request and proceed with the Shifting Charges using new service on Dubai Trade ‘Export TLUC/Shifting Charges Payment’ available under Request menu.

How can I resubmit a request which is suspended?

A request will be suspended if any additional information or document is required by Dubai Customs. You may resubmit the request by following the below steps: Go to dubaitrade.ae Click on Service Centre Dubai Customs Request Business Registration...

How do I add the Financial Services option in my account?

This service is not a default service however; your authorized person can add the services to your account. Please follow the below steps: Steps to Follow: Go to dubaitrade.ae and log in to your username and password. Click on Mirsal 2>Client...

How do I add the required services/options in my account to create online request?

To add all or specific services to your sub user’s account, please follow the below steps: Log in to your admin account and click on User Management – Modify User. Choose the User from the list. Choose the applicable company code on “assign services”...

How do I apply for Gate Enrolment Service online?

Please follow the below steps: Go to www.dubaitrade.ae and log in to your username and password. Go to Request Menu Click on the Gate Enrolment Service For more information, please refer to user manual by clicking HERE

How do I Check If The Photo Is Uploaded?

Go to Enquiry Menu and Select Gate Enrolment Service Enter any Search Criteria then click Search Click on the record to view the Uploaded Photograph

How do I continue for submission post initiation of a new registration?

Your drafted registration request will be only available in the system for 15 days from the creation date. Please follow the steps to continue with your registration process: Go to www.dubaitrade.ae Click on Service Centre Dubai Customs Request...

How do I register and apply for a Dubai Customs code?

To register your company with Dubai Customs and acquire a company code, please follow the below steps: Go to www.dubaitrade.ae Click on Service Centre Dubai Customs Request Business Registration New, Fill in the mandatory fields, upload the required...

How do I reset/create my forgotten password?

In case you have forgotten the password of your Dubai Trade Administrator’s account, you can reset the password online easily by following the below steps: Go to www.dubaitrade.ae Click on the Service Centre Option Select ‘Reset Password’ from the...

How do I retrieve my username or password?

Kindly contact us at 600 55 55 54 or Email customercare@dubaitrade.ae to retrieve/reset/create your username and/or password. The process will be initiated through your registered Email address.

How Do I Upload Photo If The Status Is Showing NO-PHOTO?

Go to Amend Menu and Search for the Service Gate Enrolment Enter any Search Criteria then click Search Click on the Upload Button to Upload Photo