DISPLAYING ITEMS BY TAG: Dubai Trade

You can now access even more services through Dubai Trade, which is designed to provide you with a seamless experience in the Free Zone.

With the latest update, you can apply for the following service via Dubai Trade starting from 1 November 2023:

•    Withdrawal of Cash Guarantee

Please note that the related documents for this service must be submitted through Dubai Trade, not via email.

You can now access even more services on the Jafza app, which is designed to provide you with a seamless experience in the Free Zone.

With the latest update, you can apply for the following services:

Services available via Dubai Trade Login:
•    Apply for additional visa quota.
•    Apply for additional shift.
•    Submit bank guarantee paper.
•    Withdraw bank guarantee paper.
•    Update medical insurance.

Services available via Employee Login:
•    Renew Permanent Identity Card.
•    Renew Temporary Access Card.
•    Renew Temporary Identity Card.
•    Renew Permanent Access Card.

Download it on the App Store and Google Play today.

Case Registration Service on the Dubai Trade portal has been revamped to Complaint and Enquiry Registration Service. Users can now easily submit complaints, enquiries, and track their requests.

We request all port users to make use of this convenient solution when required. For more information, please refer to the service manual.

The new services page will be available from 18th September 2023.

Click here to view the latest circular regarding the Approved GPS Location Tracking System by the Security Industry Regulatory Agency (SIRA).

Dubai Trade is evolving its Digital Delivery Order (DDO) platform to Trade+ as it continues to invest in enhancing the efficiency and speed of trade operations across Dubai’s supply chain and logistics sectors.

Trade+ facilitates the digital exchange of cargo release documents between shipping lines, freight forwarders, consignees and other trade stakeholders, significantly accelerating the cargo release process.

With the Trade+ service available on the Dubai Trade Single Window for Trade and Logistics, businesses can achieve an average 90% reduction in transaction times, process higher trade volumes and expedite cross-border trade, completing tasks that once took up to 48 hours in under 10 minutes.  

As well as streamlining approvals, payments and document transfers, Trade+ also delivers environmental benefits by eliminating paper-based processes. With 100% paperless transactions, the service has saved an estimated 2.36 million documents from being printed in 2024 and substantially reduced carbon emissions associated with travel, fuel usage and congestion.

Dubai Trade has invested considerable resources in creating Trade+ to ensure it meets the evolving needs of businesses. The platform will continue to be refined and developed to provide additional benefits and process improvements, further optimising the efficiency and experience of conducting trade in Dubai.

The platform highlights Dubai Trade’s commitment to transforming trade through digitalisation, aligning with Dubai's Economic Agenda D33 and objective to be a leading global trade and logistics hub, and supporting the Smart City vision, an initiative aimed at transforming the city into one of the most technology advanced and sustainable urban centres in the world.

Dubai Chamber of Commerce’s services such as Certificates of Origin, and attestation will be accessible on the Dubai Trade Portal

Dubai Trade, a DP World company and the Dubai Chamber of Commerce have signed an agreement to allow the local business community easier access to the Chamber’s trade services. This includes certificates of origin, attestation, and other membership services, which will be accessible on the Dubai Trade Portal, a single window platform for international trade.

The agreement was signed by H.E. Hamad Buamim, President & CEO of Dubai Chambers and Abdulla Bin Damithan, CEO & Managing Director, DP World UAE & Jafza.

H.E. Hamad Buamim, President & CEO of Dubai Chambers said: “Our aim has always been to cement Dubai’s position as a leading global business hub and facilitate Dubai’s trade and investment flows with other markets around the world. Through our collaboration with Dubai Trade, we believe that our aim of enhancing the Emirate’s competitiveness in key sectors such as trade and logistics will be much more achievable, as we will be able to integrate various services on a common platform and ensure faster and easier business operations. Moreover, this strategic partnership with Dubai Trade falls in line with our digital transformation efforts and Dubai’s Paperless Strategy, as the platform will further encourage us to adopt a paperless approach to trading operations and payments.”

Abdulla Bin Damithan, CEO & Managing Director, DP World UAE & Jafza said: “As a leading trade enabler, we believe in providing integrated trade solutions that enable our customers to look beyond the horizon. Through our partnership with the Dubai Chamber of Commerce, we aim to further enhance our customers’ experience, helping them leverage through key services and providing a wider range of solutions. In addition to that, we are confident that our collaboration with Dubai Chamber of Commerce will open doors for our users to deal with global corporations and investors, uplifting their businesses to greater standards by capitalising on international trading opportunities.”

Hussain Al Blooshi, COO, Dubai Trade said, “Dubai Trade has played a pivotal role in increasing the competency of the industry by leveraging the robust trade and logistics capabilities through its Single Window. We work closely with our clients to develop a thorough understanding of their requirements and collaborate with key players in the trade sector, which has established us as a single-window for cross border trading in Dubai. Dubai Chamber of Commerce services are a significant addition to our customers to facilitate trade and further enhance ease of doing business, and we believe that this partnership will surely add value to our platform’s users, enabling seamless access to international markets.”

The latest collaboration between Dubai Chamber of Commerce and Dubai Trade aims to boost Dubai’s position as a leading global trade hub by streamlining the trade process and offering faster operations for more than 180,000 customers.

Dubai Trade offers 24/7 access to over 700 digital trade and logistics e-services, allowing its customers a seamless trading experience. These include Customs eClearance, ePermits, Port eClearance, ePayments, company licensing and Free Zone administrative services.

Dubai’s leading trade and logistics platform continues to pioneer digital innovation in support of Economic Agenda D33

 1 February 2024, Dubai, UAE – Dubai Trade, the leading trade facilitation hub in the UAE, has crossed 300 million transactions since the platform was established in 2003, eliminating approximately 617 million printed documents and saving 25,400 metric tons of CO2 emissions.

The achievement comes on the back of a record-setting year in 2023, with Dubai Trade registering 32.6 million transactions compared to 26 million the year before, representing a 25% increase. Out of these, 48% of the transactions were related to clearance and border controls, with 44% falling under cargo handling and logistics. 

Dubai Trade, the digital arm of DP World in the GCC region, has consistently demonstrated robust growth since it was formed, with an average 8% year-on-year increase in annual digital transactions since 2003. Today, Dubai Trade facilitates nearly 90,000 transactions daily.

Sultan Ahmed Bin Sulayem, Group Chairman and CEO, DP World, said: “Dubai Trade’s remarkable growth since 2003 reflects our strategic focus on improving the flow of trade through digitalisation, which is aligned with Dubai’s Economic Agenda D33.  By integrating key stakeholders and driving trade activity through our single window platform, we have significantly enhanced trade efficiencies, contributing to Dubai’s non-oil foreign trade target and supporting sustainability objectives at the same time.”

Mohamed AbuHamra, Chief Operating Officer, Digital Technology, DP World GCC, said: “We are thrilled to pass the 300 million transactions mark, which is a testament to the pivotal role Dubai Trade has played in supporting economic activity and digitalising the trade and logistics industry in Dubai over the past two decades.  Our ongoing investment in digital infrastructure and smart solutions is geared towards making cross-border trade in Dubai seamless, faster and more accessible and we look forward to even more success as we continue to transform our single window platform.”

Dubai Trade was created to bring together various trade and logistics service providers under one digital platform. Today, it boasts a user base of over 180,000 traders and a comprehensive digital ecosystem offering more than 700 digital solutions, including customs clearance, government permits, port clearance certificates, company licensing, and free zone administrative services.

Some of Dubai Trade’s achievements of 2023 include:

• Trade and Logistics:22,420 new customers registered on the platform in 2023, marking an increase of 17% on the number of new registrations in 2022.

• Payment Gateway: The digital platform’s payment system, Rosoom, saw a 32% increase in transactions, reaching 3.3 million in 2023 compared to 2.5 million in 2022. The total value of these payments grew by 40% to more than AED 2 billion.

• Supply Chain and Logistics Academy:Dubai Trade’s educational academy, which offers courses and workshops for the trade and logistics sector, trained 5,500 candidates in 2023, more than double the number of 2,500 candidates in 2022.

Sustainability:Through the ongoing digitalisation of services, Dubai Trade eliminated the need for approximately 25.5 million physical visits and 85 million paper documents, saving time, fuel and approximately 3,450 metric tons of carbon dioxide emissions.

• Training aims to increase operational efficiency, health & safety for the trade and logistics community
• In collaboration with Savefest and 4D Supply Chain
• Latest courses offered to 180,000 registered companies

Dubai Trade, DP World’s single window platform for cross border trade, reaffirms its commitment to enhancing the safety and efficiency of its operations by joining forces with health and safety training provider, SaveFast, and logistics and supply chain consultation provider, 4D Supply Chain Consulting.

Through this collaboration, Dubai Trade will offer its employees and partners health and safety training, as well as supply chain efficiency courses to benefit the entire trade and logistics community.

Dubai Trade will work with 4D Supply Chain Consulting to provide courses on Bills of Lading, Letters of Credit, and Incoterms 2020. It will also work with SaveFast to offer courses including Fire Safety, Emergency First Aid, and Institution of Occupational Safety and Health (IOSH) & National Examination Board in Occupational Safety and Health (NEBOSH).

Hussain Alblooshi, Chief Operating Officer of Dubai Trade said: “Since its inception, Dubai Trade has been supporting companies and individuals to comply with local and international regulations. The training and courses we offer are in line with the entity’s ultimate policy of ensuring supply chain efficiency, while causing zero harm to people and the environment. They are also backed by market case studies and scenarios, giving them a competitive edge, and adding much value to our partners.”

“The health and safety training courses are the cornerstones of our approach towards Health, Safety and Environment (HSE) issues, forming a critical part of our S&E Framework. In pursuit of this, we strive to ensure that the business activities of our partners are conducted in a manner that avoids and minimises adverse health and safety impacts and reduces workplace accidents. Furthermore, through the supply chain efficiency courses, we aim to provide accredited training content to enhance the competency of industry professionals in developing effective supply chain strategies.”

Dubai Trade is constantly looking to enhance the knowledge base of logistics professionals through tailored orientation and certifications courses. The platform has added new courses to improve learning experiences, making it significantly more impactful and effective for its 240,000 active users from over 180,000 registered companies.

All courses include engaging content to accelerate the learning process. Coupled with E-learning, the platform also allows partners to learn on the go. In the 14 years since it was established, Dubai Trade training has won five industry accolades and awards and has transformed the professional lives of over 28,000 graduates.

All Shipping Lines, Agents and Port Users

As part of our commitment to continuously improve processes and enhance customer experience, we are pleased to launch Mina Al Hamriya e-services.

In phase one, we are introducing two essential services on Dubai Trade single window www.dubaitrade.ae with more services to be added soon to streamline the operations further.

• Vessel Master: Enables the registration of a new vessel.
• Voyage Registration: To create rotations for a vessel's arrival.

Both services are now live and accessible by all shipping agents operating in Mina Al Hamriya. Concerned users can request access from their company administrators and start using the services with immediate effect. By utilising these e-services, Customers will no longer need to physically visit Mina Al Hamriya counters for vessel and voyage registration. The transition to e-services will help our customers to save time, effort, and cost.

In our ongoing journey towards digital transformation and in support of the UAE’s Digital Economy Strategy, we encourage the use of online payments for our Digital Delivery Order (DDO) Service.
Our online payment system is designed to save you time and effort, streamline the DDO process and provide you with a better service, so try it today!

Benefits of Using Online Payments:

• Instant payment confirmation
• Faster issuance of Digital Delivery Orders
• Smooth and hassle-free transaction experience
• Real-time visibility of payment transactions
• Downloadable payment reports to simplify reconciliation
• Quick payment for Delivery Order extensions to avoid delays

How to Get Started:

1. Log into your account.
2. Select the DDO Service.
3. Choose the e-payment option.
4. Enjoy the benefits of smoother, faster digital payment process.

We're committed to enhancing your experience through technology and encourage you to make the switch today for a more efficient transaction process.

For more information, please contact Dubai Trade Customer Care at 600 55 55 54 or This email address is being protected from spambots. You need JavaScript enabled to view it..

Please be informed about an upcoming enhancement to the Dubai Trade Customs Account Management services. This enhancement will be implemented on July 14, 2024.

Currently, the system only allows for one request at a time for an Account and guarantee (CDR-Credit Account, Debit Account, and Standing Guarantee) related requests. With the upcoming enhancement, users will have the ability to submit multiple requests simultaneously for both Account and Guarantee related requests. This means there will no longer be a need to wait for the completion of one request before submitting another.

Impacted Services:

• Dubai Trade Service -> Mirsal II -> Financial Services -> Manage Account
• Manage the Account users
• Modify contact details
• Add new guarantee
• Update guarantee
• Reduce cash guarantee
• Withdraw guarantee

Click here for the updated user manual.

We are excited to announce the deployment of cutting-edge facial recognition technology at DP World, which captures and verifies individuals accessing port premises, significantly enhancing our existing security measures and streamlining your business operations.

Registering for facial recognition is mandatory for all truck drivers with RFID tags entering or exiting through these gates:

• Cargo Gate 3
• Cargo Gate 8
• All Container Terminal Gates

Please note, operations at all other gates will remain as per existing practices.

To take advantage of the new facial recognition system, please follow the below steps:

1. Log into the Dubai Trade portal.
2. Navigate to the Haulier Driver Enrolment service.
3. Enter your Gate Pass Number and Name.
4. Follow the instructions outlined in the user manual, which can be downloaded here.

Deadline: 15 March 2024

All system enrolments should be completed by 15^th  March 2024 to ensure a smooth transition and uninterrupted access to the port. Failure to register by this deadline will lead to restricted access for the above-mentioned gates starting from 16^th March 2024.

Please note that uploading incorrect images or tampering with the images will lead to legal consequences.

CargoWaves, an innovative, AI-powered digital logistics platform designed to streamline inland cargo transportation. CargoWaves connects cargo owners, trucking companies, and port operators for efficient end-to-end cargo movement.

Key Features:

• Digital Transport Order: Digitally send Transport Orders to your Haulier with just a few clicks, no more emails or phone calls necessary.
• Automated draft orders: Draft orders are instantly generated for all import and export container movements based on customs declaration and export bookings created by shipping lines.
• Reduced booking lead times: Confirm bookings in under 4 hours.
• Real-time tracking: Monitor your shipments with full visibility throughout the journey.
• Easy vendor comparison: Compare rates, book hauliers, and select optimal port slots instantly.
• Seamless communication: Ensure smooth operations with direct coordination between terminals and drivers on WhatsApp and the Driver Mobile App.
• Secure, quick payments: Access trusted payment options for a smooth transaction experience.
• Digital proof of delivery: Secure documentation with electronic proof of delivery for all transactions.

By using cutting-edge AI technology, CargoWaves enhances logistics efficiency and boosts asset utilisation across the supply chain by up to 60%.

For your convenience, the new platform's services will be available on Dubai Trade. As it will replace the current Hauliers Nomination and Token process, we encourage all our port customers to transition to the CargoWaves platform before 15 January 2025 and experience the enhanced container delivery journey.

Training sessions and manuals:

• Cargo owners: Register for a free training session and download the training manuals.
• Hauliers and Transport companies: Register for a free training session and download the training manuals. 
• Driver Mobile App: Download our dedicated app which facilitates ease of communication and cargo tracking. Available on the (iOS) App Store and (Android) Google Play. 

To learn more, please visit CargoWaves.

We are excited to announce the integration of UAE Pass as a new sign-in method for the Dubai Trade portal. This integration is part of our commitment to simplifying the user experience and providing the highest levels of security, making it easier for you to navigate and use our services.

Getting started with UAE Pass is easy:

• Visit the Dubai Trade portal.
• Choose "UAE Pass" as your "Sign In" option.
• Follow the on-screen instructions to complete the process.

For detailed information, please, click here to review the user manual.

Please be informed of an upcoming enhancement to the Dubai Trade Customs Declaration and Vehicle Clearance Certificate services. This enhancement will be implemented on September 08, 2024.

Postal Declarations:

Service charges for Postal cargo clearances have been revised and will be based on the value of goods being declared

• AED 0 for value of goods less than or equal to AED 3000
• AED 10 for value of goods between AED 3000 and AED 15000
• No change for value of goods greater than AED 15000 or consignments containing tobacco, tobacco products, e-cigarettes, nicotine liquid, alcoholic beverages and foods containing alcohol irrespective of the value

Vehicle Clearance Certificate:

Currently, vehicle clearance certificates can be downloaded only one at a time. With the upcoming enhancement, customers will be able to select multiple certificates (maximum 50 numbers) belonging to the same declaration and download it all as a single file.