On the occasion of the Commemoration Day and 49th UAE National Day, we would like to inform you that the administrative offices at Mina Al Hamriya will remain closed from Tuesday 01 December 2020 to Thursday 03 December 2020. Operations will continue as usual. Receiving and delivery of cargo can be provided upon request from customers on prior notice. During the holiday period, all charges will be raised according to the public holiday rates listed in the Port Tariff. Operation Counter (From 8:00 AM to 4:00 PM) Vessel…
On the occasion of “Prophet Mohammed's Birthday”, kindly note that all administrative offices at DP World, UAE Region and its subsidiaries will be closed on 29th of October 2020 and work will resume on 1st of November 2020 at normal business hours of 07:30 am to 03:30 pm. During the holiday, port operations will continue as normal. Upon prior request from customers, receiving and delivering of cargo can be arranged for the General Cargo and LC Facility. All charges will be applicable according to the…
On the occasion of “Hijri New Year 1442”, kindly note that all administrative offices at DP World, UAE Region and its subsidiaries will be closed on 23rd of August 2020 and work will resume on 24th of August 2020 at normal business hours of 07:30 am to 03:30 pm. During the holiday, port operations will continue as normal. Upon prior request from customers, receiving and delivering of cargo can be arranged for the General Cargo and LC Facility. All charges will be applicable according to…
On the occasion of “Hijri New Year 1442”, the Administrative Offices at Mina Al Hamriya will remain closed on 23rd of August 2020 and work will resume on 24th of August 2020 at normal business hours of 07:30 am to 03:30 pm. The operation timings during the holidays will be as follows: Operation Counter (From 8:00 AM to 4:00 PM) Vessel Operation (From 6:00 AM to 10:00 PM) Gate 2 Operation Is remaining 24 hours Below are the contacts details for any inquiries related to…
On the occasion of Eid Al Adha, the Administrative Offices at Jebel Ali Port and Mina Rashid will be closed from Thursday 30th of July 2020 to Sunday 2nd of August 2020. Work will resume on Monday 3rd of August 2020. The operation timings during the holidays will be as follows: Container Terminals: Container Terminals will be closed from 0400 hours to 0900 hours on the first day of Eid, after 0900 hours the operations will resume as normal. General Cargo Department: The GC Vessel…
On the occasion of Eid Al Fitr, the Administrative Offices at Jebel Ali Port and Mina Rashid will be closed for three calendar days depending on the sighting of the moon that will take place on Friday. If Eid falls on Saturday, 23rd of May 2020, holidays will start from Saturday until Monday, 25th of May 2020, and work will resume on Tuesday, 26th of May 2020. If Eid falls on Sunday, 24th of May 2020, holidays will start from Sunday until Tuesday, 26th of…
In line with our commitment to adhere by the safety measures implemented by the UAE Government, and reduce close contact interactions to limit the spread of COVID-19, please note that the Customer Service Counters at Gate 3 will be operating daily from 6:00am to 5:00pm only until further notice. To apply for our services, all customers are advised to visit the counters within the designated time or avail them through the Dubai Trade portal.
Ramadan Mubarak to all our valued partners. Please be informed that during the holy month of Ramadan, the working hours for Jebel Ali Port and Mina Rashid are as below: Commercial and Administrative Departments 09:00 hours – 14:00 Sunday to Thursday Container Terminals Operations will continue as normal. Gate operations will continue 24 hours General Cargo Normal hours 09:00 hours – 14:00 hours Overtime: 1400 hours onwards Break hours: Iftar Break 19:00 hours – 19:45 hours Suhoor Break 03:30 hours – 04:00 hours CFS and…
We are pleased to announce the release of the updated “Customer Care and Complaint Handling Policy”, which can be downloaded from DP World, UAE Region’s official website, under “Publications” section. The policy will be effective 1st of July 2020. The updated policy and other publications can be accessed from the below link: http://dpworld.ae/media-centre/publications/
As part of preventive and precautionary measures to contain COVID-19, the National Disinfection Programme has been extended for two weeks from Saturday, 4th of April 2020. Restrictions on the movement of vehicular traffic and the public are now extended to include daytime as well, covering 24 hours, with exceptions made only for some vital sectors. DP World would like to bring to your attention that Ports, Shipping, Logistics and Supply Chain industries are vital sectors which are exempted from the above restrictions. Port Operations including…
In line with the precautionary strategies to limit the spread of the Coronavirus (COVID-19), and to safeguard the wellbeing of the Port Users, Staff and Vessels Crew, we have amended some of our operational processes to eliminate physical sign offs of documents. Therefore, we kindly request you to follow the below guidelines with immediate effect: Vessel Master is no longer required to sign off the lashing certificate DP World will consider lashing and all operational sign offs completed when the Vessel Master will accept to…
As part of preventive and precautionary measures to contain COVID-19, the National Disinfection Programme has been renewed for two weeks from Saturday, 4th of April 2020, pursuant to the decision of Dubai’s Supreme Committee of Crisis and Disaster Management. Restrictions on the movement of vehicular traffic and the public are now extended to include daytime as well, covering 24 hours, with exceptions made only for some vital sectors and essential services. The public must stay home and leave only to obtain essential food supplies or…
In line with the directive issued by the Federal Transport Authority (FTA) - Land and Maritime, all Tugboats at Jebel Ali Port and Mina Rashid will participate in a Vessel Horn Blowing initiative to appreciate those who are working in this challenging time of Coronavirus (COVID-19) to maintain a seamless flow of trade in the region. We encourage all vessels to join us in this initiative as a global marine community. We have implemented the following measures to comply with FTA's requirement and support your…
As the leading trade enabler, we believe in making provisions to ensure your business and its operations run seamlessly. Therefore, kindly note that during the National Disinfection Programme hours of 8:00 pm to 6:00 am, Jebel Ali Port’s operations will run as usual. The gate operations for delivery and receipt of containers shall continue during the disinfection hours. Hence, the Hauliers and Traders can continue with their cargo movements 24/7 without any interruption. In order to optimise the operations, and avoid congestion and delays in…
In reference to the ‘Eight Digit HS Codes in Manifest’ circular (DPW/233/2019) issued on the 5th of January 2020, please note that we have postponed the implementation date to the 1 st of June 2020 to support our customers navigate through this time of Coronavirus (COVID19). Therefore, we request all Shipping Lines/Agents to develop their systems and submit Eight Digit valid HS Codes by the 1st of June 2020.
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