DISPLAYING ITEMS BY TAG: DP World

On the occasion of the 52nd UAE National Day, kindly note that all administrative offices at Dubai Creek and Deira Wharfage offices will be closed from Saturday 2 December 2023 to Monday 4 December 2023. Work will resume at normal business hours of 7:30am to 3:30pm on Tuesday 5 December 2023.

The operation timings during the holidays will be as follows:

Operations:

•  06:00 – 22:00

Registration Counter:

•  06:00 – 22:00

Marine Tower:

• 24 hours

On the occasion of the 52^nd UAE National Day, we would like to inform you that the administrative offices at Jebel Ali Port and Mina Rashid will be closed from Saturday 2 December 2023 to Monday 4 December 2023. Work will resume at normal business hours of 7:30am to 3:30pm on Tuesday 5 December 2023.

During the holiday, port operations will continue as normal. Upon prior request from customers, receiving and delivering of cargo can be arranged for the General Cargo and LC Facility.

All charges will be applicable according to the public holiday rates listed in the Port Tariff.

On the occasion of the 52nd UAE National Day, the Administrative Offices at Mina Al Hamriya will be closed from Saturday 2 December 2023 to Monday 4 December 2023. Work will resume at normal business hours of 7:30am to 3:30pm on Tuesday 5 December 2023.

The operation timings during the holidays will be as follows:

On the occasion of the 53rd Eid Al Etihad, we would like to inform you that the administrative offices at Jebel Ali Port and Mina Rashid will be closed from Monday 2 December 2024 to Tuesday 3 December 2024. Work will resume at normal business hours of 7:30am to 3:30pm on Wednesday 4 December 2024.

During the holiday, port operations will continue as normal. Upon prior request from customers, receiving and delivering of cargo can be arranged for the General Cargo and LC Facility.

All charges will be applicable according to the public holiday rates listed in the Port Tariff. 

In our ongoing commitment to serve you better, we have updated the 24/7 Toll-Free Emergency Contact Number at our Command & Control Centre.

The old number 800379222 will be replaced by 80049, with immediate effect. The new number is now operational and is designed to be easy to recall in times of urgency.

•    When to use it: in emergency cases or accidents or for raising a concern/inquiry related to Security and Traffic Management.
•    Update your contacts: Please save this number on your speed dial and give your team heads-up. 

If you have any queries or require further clarification on this change, please do not hesitate to reach out on 80049.

Case Registration Service on the Dubai Trade portal has been revamped to Complaint and Enquiry Registration Service. Users can now easily submit complaints, enquiries, and track their requests.

We request all port users to make use of this convenient solution when required. For more information, please refer to the service manual.

The new services page will be available from 18th September 2023.

The current temporary truck parking area located at Jafza Gate 7 will be converted into a paid parking zone with effect from Wednesday 13 November 2024. All trucks parked in this zone will be subject to the applicable parking fees (AED 15 per day per truck with multiple entry).

Rules and Regulations

• Only commercial trucks, trailers, and other large vehicles are permitted to park in designated truck parking zones.
• Trucks must comply with any size or weight restrictions imposed by the parking facility. Oversized or overweight trucks may be prohibited.
• Parking fees must be paid to avoid fines or towing. Violators may also face additional penalties or charges.
• Trucks must park within designated spaces. Unauthorised parking (e.g., occupying multiple spaces or blocking lanes) is prohibited.
• Idling of truck engines may be prohibited to minimise air and noise pollution. Drivers should turn off their engines when parked.
• Drivers are prohibited from disposing of rubbish or waste in parking areas.
• Drivers are fully responsible for securing any valuable items (such as electronics, tools, personal belongings, or cargo) left in or on their vehicles while parked. DP World cannot be held liable for any loss, theft, or damage to these items.
• Repeated violations could lead to a truck or company being banned from using the parking facility.

We urge all members of the trucking community to follow these new regulations. Please also note that strict measures will be taken against trucks parked in unauthorised areas with immediate effect. Any vehicles found violating the designated parking zones will be subject to penalties and towing, as per regulatory guidelines.

Due to system and infrastructure upgrades, Dubai Customs’ Container Terminal 2 X-Ray Facility will be closed from the 22nd February to the 20th March 2023.

During the closure. facility users are advised to use other Dubai Customs X Ray Facilities located at Gate 3, Container Terminal 1, and Car Yard A.

Please note that other Inspection activities at Container Terminal 2 Inspection Complex will remain uninterrupted.

DP World UAE Traffic Management with Facility Management are conducting necessary infrastructure maintenance for Gate 03 Customs and Municipality Inspection Complex from 21st Jan to 22nd Jan 2023, with a total distraction to the inspection activities.

Facility users are encouraged to use the Dubai Customs and Municipality Inspection Facilities located at Container Terminal 2, Gate 8, and Gate 11 during the closure.

During the mentioned period X Ray operations for Container Terminal 1 Outbound remain uninterrupted.

DP World UAE Traffic Management would like to inform you that, Gate 1 Outbound will be closed for maintenance works on Dubal Road (R-1045 Improvement of Int. No.7) from Saturday, 14 January to Sunday, 15 January 2023.

To ensure the safety of all, please exercise caution and follow the speed limits and traffic signs at the site. We encourage you to use Gate 02 as an alternative option for Exit during this period.

Please note that entry to Gate 1 will remain uninterrupted during this time.

In line with our efforts to continuously improve our services, we are relocating our wash bay facility from Strip Yard 1 to the Freezone Marshalling Yard effective 21 March 2022.

This will contribute to centralise our services and facilitate customers' access to inspection and cleaning services, which are both located in the Al Yalayis Street Depot and the Freezone Marshalling Yard (behind the NMC clinic in JAFZA).

In case of queries, you may reach out to our operations team at This email address is being protected from spambots. You need JavaScript enabled to view it.

Boxcare inspection locations:

Al Yalayis Street Depot: https://goo.gl/maps/UzrzqdaRqTN7rKcW8
Freezone Marshalling Yard: https://goo.gl/maps/MCQRB952nxWP3ZtG7

On the occasion of the Commemoration Day and 51st UAE National Day, kindly note that all administrative offices at Dubai Creek and Deira Wharfage offices will be closed from Thursday 01 December 2022 to Saturday 03 December 2022 and work will resume on Monday 5th of December 2022 at normal business hours of 07:30 am to 03:30 pm.

The operation timings during the holidays will be as follows:

Operations:

• 06:00 – 24:00

Registration Counter:

• 06:00 – 16:00

Marine Tower:

24 hours

On the occasion of the Commemoration Day and 51st UAE National Day, we would like to inform you that the administrative offices at Jebel Ali Port and Mina Rashid will be closed from Thursday 01 December 2022 to Saturday 03 December 2022 and work will resume on Monday 5th of December 2022 at normal business hours of 07:30 am to 03:30 pm.

During the holiday, port operations will continue as normal. Upon prior request from customers, receiving and delivering of cargo can be arranged for the General Cargo and LC Facility.

All charges will be applicable according to the public holiday rates listed in the Port Tariff.

On the occasion of the Commemoration Day and 51st UAE National Day, we would like to inform you that the administrative offices at Mina Al Hamriya will be closed from Thursday 01 December 2022 to Saturday 03 December 2022 and work will resume on Monday 05 December 2022 at normal business hours of 07:30 am to 03:30 pm.

The operation timings during the holidays will be as follows:

Below are the contacts details for any inquiries related to Ministry of Climate Change & Environment and Dubai Municipality:

Ministry of Climate Change and Environment:

Dr Talaat-Vet Quarantine: 0505472196

Dr Aysha Al Shaikh – Agriculture Quarantine: 0507171041

Dr Khaid Othman – Food trade control Office: 0565904886

Dubai Municipality:

Dr Omar Khawaldih –Vet Quarantine: 0507862444