DISPLAYING ITEMS BY TAG: Refund Claim

For the purposes of simplifying and facilitating customs procedures and creating an appropriate environment in the free zones to attract investments, stimulate
e-commerce movement and reduce costs for the business sector, The following has been decided:

Article (1):

A. Free zone companies shall be exempted from service fees of Customs Deposit Refund Claims for goods with value not exceeding
AED 3,000 for the following Customs Declarations:
   1. Free Zone Transit Out Declaration
   2. Transit Between Dubai-Based Free Zones Declaration

B. Regular service fees for Customs Deposit Refund Claims shall be applied for goods with value exceeding AED 3,000.

Article (2):

Free zone companies must submit Customs Deposit Refund Claims through the available electronic channels, in accordance with the Customs rules and procedures in force. 

Article (3):

Customs Declarations referred to in this Notice shall be settled in accordance with Customs procedures applicable in Dubai Customs.

Article (4):

The Tariff and Origin Department at Dubai Customs shall be the competent authority to address any dispute related to the implementation of provisions thereof.

Article (5):

This Notice shall be effective from 01/04/2021 until further notice, and any provision that contradicts or is in conflict with this Notice shall cease to have effect. All concerned departments are required to take necessary action to implement it within their respective scope of competence.

Kindly be informed about Microsoft’s decision to retire the desktop application “Internet Explorer 11” and to replace the application by “Microsoft Edge”. Microsoft is providing “Internet Explorer 11” mode in “Microsoft Edge” to ensure smooth running of websites compatible with “Internet Explorer 11”.

Dubai Customs “ActiveX” component is required to perform the following Mirsal2 transactions on Dubai Trade:
• To sign the “Declaration” and “Refunds and Claim” transactions using the Digital Certificate of the Customer.
• To register the Customer’s Digital Certificate with Dubai Customs using “Manage Digital Certificate” service on Dubai Trade.

Due to the “ActiveX” dependency, the above mentioned services will only work in Internet Explorer 11, hence we request for all Customers to ensure that the “ActiveX” component is installed on their computer, in order to use the above Mirsal2 services. For the guideline and further information click here.