DISPLAYING ITEMS BY TAG: Dubai Customs

Dubai Customs is pleased to announce that Mirsal system has now been enhanced, effective from 1st Oct, 2023, related to Antidumping functionalities, including automatic calculation, smooth collection, tracking, refund, accounting and transfer of Antidumping and Safeguard charges.

Following are the key features developed in Mirsal system in this regard.
•    Introduce Antidumping Tariff Master to configure and setup HS Codes, tariff rates and calculation methods based on Origin/Exporter Countries and Manufacturer/Exporter combinations.
•    Identify and auto-calculate antidumping and safeguard charges, wherever applicable, during submission of declarations. Thus, manual calculation of these charges by CDM is now no longer required and will be discontinued.
•    Facilitate collection of these newly introduced charges through all standard collection modes currently available to customers in Mirsal system.
•    Provide facility of claim submission for these new charges, resulting in verification and approval of refund settlements on these charges. Further, forfeiture and waiver functionalities are also introduced for these charges if claim is not submitted within stipulated time.
•    Enable Post clearance audit system to conduct audit and raise short collection demand notice on these new charges, if any, during the course of audit.
•    Provide facility in Finance system to realize actual collection, refund, waiving of antidumping and safeguard charges and to post these charges to separate GL accounts for easy tracking, reporting and transfer to Ministry of Economy as per agreed shared percentage.   

Dubai Customs is pleased to announce that new template of unified GCC Printof Customs Declaration has been implemented in Mirsal system effective from September 29, 2024. This new template is aligned with the standard unified Customs Declaration format agreed at GCC Customs Union committee.

Following are the major changes in the new template of GCC print (in addition to some other minor improvements):

• QR code has been introduced in the new unified GCC print whereby the latest declaration information can be scanned and verified through QR code.
• Antidumping charge has been printed separately, wherever applicable, in addition to Customs duty and other charges.
• GCC AEO Company Name and GCC AEO Logo have been added as new fields for printing in the new template.
• Weight and Quantity of items are now displayed at HS Code line item level whereby net weight and quantity of each line item are printed in the new template.
  Similarly, in Customs Restrictions section, Agency (i.e. controlling Authority) is now printed, wherever applicable, at each HS Code line item level. 
• ‘Copy type’ (like consignee copy, consignee claim copy, handling authority copy) and associated Distribution text’has now been removed from the new template.

Dubai Customs would like to inform you that the Public Transport Authority in the Kingdom of Saudi Arabia has updated its regulations pertaining to transportation of goods on trucks and passenger transport by buses and taxis on land roads, in line with the necessary safety requirements and standards, and that the Kingdom of Saudi Arabia will implement all requirements and obligations on trucks, buses and taxis for all carriers including KSA national carriers.

Among the requirements stated in the updated regulations is the service life requirement, as shown below:

You are kindly requested to abide by the above, as effective April 04, 2021 Saudi Customs will not allow entry of vehicles destined for Saudi Arabia territories that violate the service-life requirement.

We are introducing the automated process for “No Objection Certificate for Customs Brokers License” on Dubai Trade Portal to enable clients to submit the request and pay the service charges for the below services types by clicking here without having to visit Dubai Customs Office effectively from Sunday dated 19/4/2020.

1. Requirements for Customs Broker License “New”

• Trade name reservation certificate and transaction No. from DED
• Employment certificate of the local owner or copy of employment ID
• Passport copy and Emirates ID of the local owner
• Letter of undertaking (in the approved format) from the local owner

2. Requirements for Customs Broker License “Open New Branch”

• Trade name reservation certificate and transaction No. from DED
• Employment certificate of the local owner or copy of employment ID
• Passport copy and Emirates ID of the local owner
• Letter of undertaking (in the approved format) from the local owner 

3. Requirements for Customs Broker License “Change Owner"

• Transaction No. from DED
• Employment certificate of the local owner or copy of employment ID
• Passport copy and Emirates ID of both old and new local owners.
• Letter of undertaking (in the approved format) from the new local owner

4. Requirement for Customs Broker License “Add Partner”

• Transaction No. from DED

Note: No request shall be accepted unless all the requirements are met.

Customs Inspection Department is consolidating all the different sections in Cargo Village Inspection Center under a common section to be called “Dubai Cargo Village”.

Accordingly the following sections will be discontinued with immediate effect:

•   Warehouses
•   Emirates
•   VAT Cargo Village
•   EK AlRamool

Hence while booking for Dubai Cargo Village inspection, client will be able to select “Dubai Cargo Village” section only.

Dubai Customs announced the official working hours at its customs centers during the Eid al Fitr holiday, to help individuals and companies clear their goods without any delay.

Work will continue around the clock during the Eid al Fitr Holiday at Deira wharfage, Dubai Creek Customs Center, Hamirya Port Customs Center, Jebel Ali Inspection Center, TECOM. Port Rashid Customer Service Center and Jebel Ali Customer center will be closed during the Eid holiday, and they will resume on Thursday 5/5/2022 from 7.30am to 2.30pm and on Friday 6/5/2022 from 7.30am to 12pm.

Hatta Customs Center, Dubai Logistics City Customs Center and Air Cargo Customs Centers at Dubai Cargo Village and Dubai Airport Free Zone will work 24/7 during the Eid Holiday.

Customs Declaration Department will work around the clock to clear customs transactions for clients.

Dubai Customs stated that the continuation of work in the customs centers during the Eid Al Fitr holiday is part of its vision to ensure convenience and uninterrupted services.

2020 Dubai Customs announced the official working hours at its customs centers during the Eid Al-Fitr holiday, to help individuals and companies clear their goods without any delay.

Air customs centers at Dubai Cargo Village, Dubai Airport Free Zone- gate number (5), Al Maktoum Airport Cargo Cener, and inspection section at Dubai Multi Commodities Center will work round-the-clock during the holiday.

Inspection Center at the UAE Post office will work from 9am to 2pm starting from 3^rd day of Eid, and Operations Section at Multi Commodities Center will work after the Eid holiday.

Jebel Ali Inspection Center and Rashid Port Inspection Center will work round the clock during the holiday; whereas Jebel Ali Customer Service and Rashid Port Customer Service centers will work from the third day of Eid, from 8am to 2pm.

Customer Service Center at the Dubai Logistics City, which works under the Land customs Centers Department, will work on Sunday and Tuesday, from 9am to 12pm. Hatta Customs Center will work round-the-clock, whereas Inspection Center at Dubai Logistics City will work from 7:30am to 12 midnight, and Dry Docks and Ducamz centers will work after Eid holiday.

Deira wharfage (inspection), Dubai Creek (inspection), and Hamirya Port inspection centers will work round the clock, but their customer service centers will work from the 3^rd day of the holiday from 8am to 12pm. Customs Declaration Department will work 24 hours during the holiday.

3.82 million pounds of CO2 emissions saved thanks to digital transformation

Dubai Trade, Dubai’s leading integrated digital trade and logistics platform, has achieved a significant milestone in H1 2023 by saving 12.74 million physical visits through its digital offerings for Jebel Ali Port, Dubai Customs and Jafza as well as other services. 

These digital transactions have not only improved efficiency across the trade and logistics ecosystem but contributed to environmental conservation by eliminating the physical exchange of over 42.47 million documents, translating to a reduction of 3.82 million pounds of CO2 emissions — equivalent to removing 347 cars off the road annually.

Mohamed Ahmed AbuHamra, Chief Operating Officer Dubai Trade at DP World GCC, said: “As the digital trade arm for DP World GCC, we are deeply committed to sustainability and believe that every reduction in emissions counts.  DP World's vision is to facilitate smarter trade for a brighter future, and our vision resonates closely with the UN's 2030 Agenda and the Sustainable Production and Consumption Framework. 

“In H1 2023 alone, we eliminated close to 13 million in-person visits by digitising trade and logistics services for our customers. Our transition to digital is not just about making operational enhancements – it has a tangible environmental impact by reducing CO2 emissions and conserving natural resources. Dubai Trade is proud to be a catalyst for positive change in the industry.”

Dubai Trade’s commitment to digitalisation has led to considerable energy savings. By reducing physical documentation and paper printing, Dubai Trade has achieved an energy impact equivalent to 5,410 million British Thermal Units (BTU), enough to power 6,440 residential refrigerators annually. Additionally, the platform's digital trade solutions have saved approximately AED 9.34 million in paper and printing costs.

By streamlining such processes, Dubai Trade enables customers to focus on higher-value work, which in turn significantly boosts productivity. The platform is committed to serving as a single window for trade, providing a centralised ecosystem for all trade-related needs while also achieving cost and environmental efficiencies.

Dubai government has launched Ecommerce strategy in Sep 2019, with aim to transform Dubai into a world class Ecommerce hub will which benefits Dubai’s economy.

It is based on three key pillars:
1. Make Dubai as logistics hub to serve the region
2. Promote Dubai as service and talent hub and attract leading global Ecommerce players
3. And lead by example for Safe Ecommerce market

Project aims to fulfill these strategic objectives and ambitions to make Dubai as Ecommerce hub.

This initiative will have changes in existing Dubai Customs processes wherein the Ecommerce companies can submit bulk E-Commerce Declarations and avail E-Commerce (B2C) benefits. Various other impact on other Declaration processing stages have been assessed and implemented as part of this release.

There are many logistics companies operating in free zones having contract with overseas and local Ecommerce companies to store goods in their premises (warehouse). Customs shall now be able to identify the actual associated companies i.e. actual owner of the goods where 3PL is acting as Free zone Importer / Free zone Exporter using “Cargo Ownership” and “Associated Owner” attributes.

Further to identify a transaction as E-Commerce or non E-Commerce, there is introduction of a new field in declaration called "Trade Type". Trade Type should have two values (E-Commerce or non E-Commerce) in applicable declarations.
Below additional information via Dubai Trade user interface or B2G channel is required:
• Trade Type = E-Commerce or Non-E-Commerce
• Cargo Ownership = Self Ownership or Other Company Ownership (if declarant is 3PL Company)
• Owner Associated Company = Business Code of the Associated Company (in case Cargo Ownership = Other Company Ownership)

With help of this initiative, we will be able to identify declaration as E-Commerce or Non E-Commerce in order to encourage and retain E-Commerce players in the region. Recognize E-Commerce companies to ease regulations and provide benefits. Aapplicable declaration service charges/duty/deposit will be made cheaper.

Please be informed about an upcoming enhancement to the Dubai Trade Customs Account Management services. This enhancement will be implemented on July 14, 2024.

Currently, the system only allows for one request at a time for an Account and guarantee (CDR-Credit Account, Debit Account, and Standing Guarantee) related requests. With the upcoming enhancement, users will have the ability to submit multiple requests simultaneously for both Account and Guarantee related requests. This means there will no longer be a need to wait for the completion of one request before submitting another.

Impacted Services:

• Dubai Trade Service -> Mirsal II -> Financial Services -> Manage Account
• Manage the Account users
• Modify contact details
• Add new guarantee
• Update guarantee
• Reduce cash guarantee
• Withdraw guarantee

Click here for the updated user manual.

In our continuous effort to achieve goals of the Dubai Paperless strategy; to reduce paper consumption and its cost to customers and for the purpose of simplifying and facilitating faster automated claim processing, Dubai Customs is pleased to announce that exit confirmation for the goods exiting through Jebel Ali port is now automatically performed through integration with DP World system.

In this regard, as part of initial phase, issuance. stamping, and submission of Exit / Entry Certificate paper will be discontinued, effective from May 01, 2021, for the goods exporting from Jebel Ali Free Zone and exiting through Jebel Ali port under FZ Transit Out movements without deposit.

In view of this, Exit / Entry Certificate paper will not be required now from customers to process ‘Non Remittance’ claims for FZ Transit out declarations without deposit (exporting from Jebel Ali Free Zone via Jebel Ali Port).

In case if any exit discrepancy is identified on claim due to exit automation and validation with DP World system, claim may be suspended and customer will be requested to provide export evidence. In such case, customer may approach DP World for issuance and stamping of Exit / Entry Certificate paper in order to furnish Exit / Entry Certificate to Customs for completion of claim processing.

Please note that, in this initial phase, Exit / Entry Certificate paper will be eliminated only for ‘Non-Remittance’ FZ Transit Out declarations without deposit exporting from Jebel Ali Free Zone via Jebel Ali Port.

Issuance and submission of Exit / Entry Certificate paper will be continued in the same existing manner for all other cases of deposit and non-deposit declarations.

Further, submission of Exit / Entry Certificate paper will not be eliminated and always be continued for the claims related to ship-stores, private berths, and bulk oil consignments even exiting through Jebel Ali Port.

You may contact This email address is being protected from spambots. You need JavaScript enabled to view it. for any further assistance or clarification in this matter.

please be informed that Zajel Courier Service to continue the suspension of receiving and submitting of documents to Customs Centers until further notice.
Zajel Couriers will continue to pick up these documents and will hold them at their end until resumption of service by Dubai Customs.
Kindly be noted that any late submission of documents and fines resulted due to that during this period will be taken into consideration.

With reference to the circular dated 26/3/2020 regarding stoppage of printing Customs Representative Cards until 15/4/2020, please be informed that the non-printing period of cards will be extended until further notice.

You will be duly notified with any further updates and instructions in this regard, when it is subject to change.

Emirates Sky Cargo in coordination with Dubai Trade & Dubai Customs is introducing a Smart Sea-Air Transit Express facility for sea-air transit consignments arriving in Jebel Ali Sea port and exiting through Dubai Cargo Village.

Transit cargo of the Freight Forwarders joining this program will be transported in EK Sky Cargo secured trucks from Jebel Ali Port to Dubai Airport location.

To arrange fast clearance of goods and to eliminate the normal process of keeping deposit and claiming refund for the participants of this program, Dubai Customs provides virtual guarantee facility in place of deposit collection and automation of claim process for the freight forwarders for moving the cargo using EK Smart Transit program under Transit Customs Procedure.

The collection of registration charges for such Transit Declarations will only be allowed through Credit/Debit account so that claim registration charge can be auto-collected through the same account in order to support the claim automation process.

If you are unable to submit the business code renewal request because your contact information is not updated and verified, please follow the below steps: 

• Go to www.dubaitrade.ae 
• Click on Service Centre and Select Dubai Customs > Registration Tools > Manage Contact Details. 
• Log in by entering your Authorised Person’s Username and Password 
• Edit and update the following information: 
  
  • Business Contact Details Email address – an OTP will be sent by Email for verification 
  • Business User (with role as “Authorised Person”) Email address and mobile number – OTP will be sent via Email and SMS for verification. 
  • Once completed, you may continue with the Business Code Renewal procedure.