DISPLAYING ITEMS BY TAG: Digitalisation

3.82 million pounds of CO2 emissions saved thanks to digital transformation

Dubai Trade, Dubai’s leading integrated digital trade and logistics platform, has achieved a significant milestone in H1 2023 by saving 12.74 million physical visits through its digital offerings for Jebel Ali Port, Dubai Customs and Jafza as well as other services. 

These digital transactions have not only improved efficiency across the trade and logistics ecosystem but contributed to environmental conservation by eliminating the physical exchange of over 42.47 million documents, translating to a reduction of 3.82 million pounds of CO2 emissions — equivalent to removing 347 cars off the road annually.

Mohamed Ahmed AbuHamra, Chief Operating Officer Dubai Trade at DP World GCC, said: “As the digital trade arm for DP World GCC, we are deeply committed to sustainability and believe that every reduction in emissions counts.  DP World's vision is to facilitate smarter trade for a brighter future, and our vision resonates closely with the UN's 2030 Agenda and the Sustainable Production and Consumption Framework. 

“In H1 2023 alone, we eliminated close to 13 million in-person visits by digitising trade and logistics services for our customers. Our transition to digital is not just about making operational enhancements – it has a tangible environmental impact by reducing CO2 emissions and conserving natural resources. Dubai Trade is proud to be a catalyst for positive change in the industry.”

Dubai Trade’s commitment to digitalisation has led to considerable energy savings. By reducing physical documentation and paper printing, Dubai Trade has achieved an energy impact equivalent to 5,410 million British Thermal Units (BTU), enough to power 6,440 residential refrigerators annually. Additionally, the platform's digital trade solutions have saved approximately AED 9.34 million in paper and printing costs.

By streamlining such processes, Dubai Trade enables customers to focus on higher-value work, which in turn significantly boosts productivity. The platform is committed to serving as a single window for trade, providing a centralised ecosystem for all trade-related needs while also achieving cost and environmental efficiencies.

In line with Dubai Customs’ Advanced Cargo Information (ACI) initiative and as part of ongoing efforts to promote pre-arrival submission of Customs declarations, Dubai Customs is pleased to announce the implementation of a Declaration Amendment Fine Waiving Facility for sea cargo declarations.

Under this facility, customers will be eligible for an exemption from the declaration amendment fine, subject to the following conditions:

• The sea cargo Customs declaration is submitted prior to vessel arrival; and
• Any required amendment to the declaration is completed before or within 72 hours of vessel arrival.

For eligible cases, the declaration amendment fine of AED 500 will be waived and will not be charged.

This initiative is intended to encourage customers to arrange all necessary shipping documents—such as the Bill of Lading and Delivery Order—and to submit Customs declarations in advance of vessel arrival. By doing so, customers will have sufficient time to make any necessary amendments within the permitted timeframe without incurring amendment fines.

The Mirsal system has been enhanced to support this facility, which will be effective from January 25, 2026.

Dubai Customs kindly urges all customers to begin filing sea cargo Customs declarations prior to vessel arrival to benefit from this amendment fine waiving facility and to support the broader objective of pre-arrival Customs clearance.

Dubai Customs appreciates your continued cooperation and support as we further enhance our digital services to serve customers more efficiently.

Say hello to Jaffy, your new virtual assistant for Jafza.

Jaffy is an AI-powered assistant designed to make your everyday interactions faster, simpler and more efficient. It is available 24/7 across multiple channels including the Jafza website, Dubai Trade, WhatsApp and the Jafza App. 

With AI and full bilingual support in English and Arabic, Jaffy puts essential services at your fingertips,  anytime, anywhere.

How can Jaffy help you?

• Get instant answers to frequently asked questions
• Track Service Requests (SRs)
• Create and follow up on escalation tickets
• Submit complaints and track their status
• Book appointments with Jafza teams in seconds
• View business setup costs and key information

Why you will like Jaffy?

• Faster, smarter, and more accurate support
• 24/7 availability for an uninterrupted service
• A seamless experience across all digital platforms
• Quick, hassle-free appointment booking

At Jafza, we continually invest in improving your digital journey. Jaffy is a major step in delivering a customer-first, intuitive and connected experience, helping you get what you need, when you need it.

Start chatting with Jaffy today on WhatsApp at +971 50 650 7637, or through the Jafza website, Dubai Trade.