What kind of support you want?
Customs Related Feedback
This feedback option allows you to lodge any customs related complaints or violations You can select the desired option from below and proceed.
- E-Government Complain: Make your voice heard and express your observations to improve our services. This platform is a means to motivate us to achieve unprecedented levels of leadership and excellence in providing government services to our customers.
- Report Customs Violations: A service specially designed to report any violations related to customs. For ease of communication we have divided these violations into three categories, namely, trademark & copyrights, trade agency and providing information related to safety and security.
- Contact Director General: A direct channel of communication to connect with His Excellency the Director General and share your issues and concerns via raising a new request.
Free Zone Company Feedback
For lodging complaints and feedback related to Free Zone company management and operations, you can proceed with the below option.
- Jafza – Raise a Complaint: Any issues, concern or feedbacks related to Jafza, can be easily raised using this eService and resolved within stipulated time by our professional team.
- Jafza - Customer Suggestions: Any suggestions from Jafza customers on Jafza processes, procedures, and online services.