PERSONAS - Free Zone Company FAQ'S

Is there any registration fee?

There is no registration fee for Free Zone company account activation.

I have a valid license, but I have not received my username and password.

Please contact us at 600555554 or email This email address is being protected from spambots. You need JavaScript enabled to view it. for further assistance.

After activating my portal, do I need to set up any accounts to start accessing the services?

Portal Deposit and Bank Guarantee are two types of pre-paid accounts available for online payments. Service Charges and employee insurance payments are deducted from Portal deposit. Bank Guarantee is used for Employment visa deposits for companies that are not yet eligible for the Insurance Protection Program. You can top-up both these accounts by using e-Deposit service available on Dubai Trade portal.

Can I use this account to carry out Dubai Customs transactions?

If you have not registered with Dubai Customs yet, you can link your existing username and password at the time of Dubai Customs registration. To register, please go to www.dubaitrade.ae, Service Centre > Dubai Customs > Request Business Registration > New or click HERE.

Do I also need to register my company with GDRFA (Immigration)?

Newly established companies will be given a Company Immigration Card issued by GDRFA (Immigration) automatically. Hence, no separate registration is required with GDRFA for the respective company.