General Information - The literature under this category introduces and familiarizes you with the steps and processes of Dubai Customs
Customer Guide – An introduction to Dubai Customs service offerings
Travellers Guide– A guide for travellers and rules regarding personal effects
Client Service Charter– A guide to the quality of service standards of Dubai Customs
Mirsal 2 Declaration Services - These guides are helpful references relevant to Mirsal 2
Mirsal 2 Explained– An introduction and guide to the basics of Mirsal 2
Mirsal 2 Frequently Asked Questions (FAQ)– Customers’ frequently asked questions
Mirsal 2 Declaration Types– A guide to declaration types available in Mirsal 2
Mirsal 2 Declaration Manuals
Customer Representative Card -A Step by Step guide in obtaining Customer Representative Card
Customs Registration and Renewal
Customs Refund and Claims
Customs Refund of Deposit- Alternative Duty Rate - this manual walks you through the process of raising a refund claim on deposits made against import for re-export and temporary adminssion
Non Remittance Claim- This manual will guide you on how you can file for Non-Remittance Claim for Freezone Transit Out Documents.
Refund of Auction Proceeds - This manual will walk you through the steps on how to file for a refund on Auction Proceeds
Customs Refund of Duty - This manual walks you through the process of raising a refund claim on duties
Online Inspection Booking - This manual shows you how to submit/reschedule/make payments for online inspection bookings for CDM identified and cleared declarations
Adding Inspection Service – gives instruction on how the admin user (authorized person) can add the inspection service to user login
Customs Truck Release
Truck Release service- This manual shows you how to create a truck release for any outbound/inbound journey through Hatta Border
Add Truck Release service– gives instruction on how the admin user (authorized person) can add the truck release service to user login
Adding VCC Services - This manual will instruct you on the how the admin user (authorized person) can add
VCC Request – This manual will guide you on how to create a Vehicle Clearance Certificate request with Dubai Customs
Track VCC – This is an enquiry service that allows you to track the status of your VCC request
Active X Settings- This video tutorial shows you how to enable active X on Internet Explorer in order to allow Mirsal 2 and DP World Services
Compatibility View- This video tutorial will guide you on Internet Explorer Browser settings to allow you to access Dubai Trade Services
Registration and E Payment Browser Settings- this video tutorial will show you how to adjust your Internet Explorer settings to allow Customs registration and ePayment
Customs Registration- This video tutorial will walk you through the process of registering your company and obtaining a business code with Dubai Customs. Make sure that you have set your browser's settings to be compatible for Customs registration. Please view the previous tutorial for more details and instructions on how to do this.
Business Code Renewal- This tutorial will guide you on how to renew you Mirsal 2 business code.
Adding Acknowledgent Services- This tutorial shows you how to add Acknowledgement Services into your Mirsal 2 login.
Submit Discrepancy Feedback - This tutorial will show how shipping lines can send feedback to Dubai Customs regarding mismatches in the manifest file and the discharge list.
Customs Refund of Deposit- This tutorial will give you a walkthrough on how to file for a claim on deposit refunds using Customs' online service
Customs Refund of Duty - This tutorial will give you a walkthrough on how to file for a claim on duty refund.