General Information - The literature under this category introduces and familiarizes you with the steps and processes of Dubai Customs
- Customer Guide – An introduction to Dubai Customs service offerings
- Travellers Guide – A guide for travellers and rules regarding personal effects
- Client Service Charter – A guide to the quality of service standards of Dubai Customs
Mirsal 2 Declaration Services - These guides are helpful references relevant to Mirsal 2
- Mirsal 2 Explained – An introduction and guide to the basics of Mirsal 2
- Mirsal 2 Frequently Asked Questions (FAQ) – Customers’ frequently asked questions
- Mirsal 2 Declaration Types – A guide to declaration types available in Mirsal 2
Users Manuals - These user guides will help you through the Mirsal 2 declaration process
- Part 1 - BOE Declarations – A step by step guide in creating Export and Import Declarations
- Part 2 - Cargo Transfer Requests – A step by step guide in creating declarations for bonded movement
- Registration User Manual – A guide to help you get started and registered with Mirsal 2
- Registration Amendment – A guide to help make amendments to your customs registration profile
- Active X Settings - This video tutorial shows you how to enable active X on Internet Explorer in order to allow Mirsal 2 and DP World Services
- Compatibility View - This video tutorial will guide you on Internet Explorer Browser settings to allow you to access Dubai Trade Services
- Registration and E Payment Browser Settings - this video tutorial will show you how to adjust your Internet Explorer settings to allow Customs registration and ePayment
- Customs Registration - This video tutorial will walk you through the process of registering your company and obtaining a business code with Dubai Customs. Make sure that you have set your browser's settings to be compatible for Customs registration. Please view the previous tutorial for more details and instructions on how to do this.
- Business Code Renewal - This tutorial will guide you on how to renew you Mirsal 2 business code.
-Adding Acknowledgent Services - This tutorial shows you how to add Acknowledgement Services into your Mirsal 2 login.