Dubai Trade is an innovative, simple and secure portal that combines all electronic services provided by DP World, Economic Zones World and Dubai Customs. This single window provides exclusive electronic services to the trading communities aiming to be the online centric hub linking stakeholders through end-to-end trade supply chain.
The Shipping Agents, Freight Forwarders, Air Agents, Clearing Agents, Hauliers, Free Zone Companies, and Importer Communities can avail the services through Dubai Trade Portal.
Access to Dubai Trade portal and services are controlled. There are levels of access control.
Every one logging in has to provide valid username/password.
Secondly control is exercised on which user can access which service and this control is with the Company Administrator.
The information on the Portal is secure. A user can view only data relevant to his company. Also, your company’s administrator can decide which user can view or request.
Yes, Dubai Trade Portal is available 24x7 to serve your all needs. However, it may be shutdown for maintenance during off-peak hours. All such scheduled maintenance notifications are published on Dubai Trade Notice Board well in advance.
Dubai Trade Customer Care is working 24/7
Company’s Administrator has to create Sub-Users in order to use Dubai Trade services since his account is to manage the Sub-Users creation and e-Service Allotment.Below are the steps to create Sub-User: Login with Administrator account Click on User Management Click on Create Sub-User Fill up the details that are requested Assign the desired services from Select Roles Click on Submit and Login after 5 minutes.
- Valid Trade License copy
- Passport copy of the owner/authorized person including visa page (if applicable)
- A request to modify registered email on a Company Letterhead with authorized stamp and signature
Dubai Trade Message Centre enhances communications between Dubai Trade and its customers. Customers will now be receiving notifications, circulars etc. from Dubai Trade directly into their Inbox and will be able to view the same immediately on login. Furthermore, customers can also Compose, Reply & Forward messages directly to the following predefined Dubai Trade addressee list.
|Addressee List Name
||Enquiries related to Dubai Trade products and services, the portal and its content, location and contact details, interviews, and TradeLines (DT e-Newsletter)
||Enquiries related to e-Services Training Schedules and bookings, course outline, user guides/manuals & any other special training needs & requests.
|Certification enquires (CTLP)
||Enquiries related to CTLP course, price, modules, program, certificates, bookings, refund and cancelation policy, schedules and timings, course language and payment methods
|Advertising/ Events enquiries
||Advertising: Enquiries related to online Ad spaces available on Dubai Trade Portal, other related microsites and TradeLines (DT e-Newsletter).
Events: Enquiries related to Dubai Trade annual award (ESEA) participation, the criteria, categories, award closing dates, sponsorship packages and invitations
|Suggestions and Complaints
||Suggestions: Feedback leading to service or process improvements as well as addressing customer’s needs.
Complaints: An expression of dissatisfaction related to DT staff, products & services (excluding day to day operational issues that should continue to be handled through Contact Centre)
Kindly login with your user ID and click on client profile à manage digital certificate. Click on Select Certificate and click on request approval. If it is renewal, then click on Select Another Certificate. Your new certificate will be submitted for approval to Dubai customs. Once it’s approved by Dubai customs you can submit declaration.
Whom do I contact if I have a Problem?
For any assistance or clarification you can call Dubai Trade Customer Care team on 600…
How can I link my digital certificate with my mirsal II user ID?
Kindly login with your user ID and click on client profile à manage digital certificate.…
What is Dubai Trade Portal?
Dubai Trade is an innovative, simple and secure portal that combines all electronic services provided…
Who can avail the services through Dubai Trade Portal?
The Shipping Agents, Freight Forwarders, Air Agents, Clearing Agents, Hauliers, Free Zone Companies, and Importer…
Are there any restrictions for accessing the Dubai Trade Portal and its services?
Access to Dubai Trade portal and services are controlled. There are levels of access control.…