Dubai Trade is an innovative, simple and secure portal that combines all electronic services provided by DP World, Economic Zones World and Dubai Customs. This single window provides exclusive electronic services to the trading communities aiming to be the online centric hub linking stakeholders through end-to-end trade supply chain.

The Shipping Agents, Freight Forwarders, Air Agents, Clearing Agents, Hauliers, Free Zone Companies, and Importer Communities can avail the services through Dubai Trade Portal.

Access to Dubai Trade portal and services are controlled. There are levels of access control.

Every one logging in has to provide valid username/password.

Secondly control is exercised on which user can access which service and this control is with the Company Administrator.

The information on the Portal is secure. A user can view only data relevant to his company. Also, your company’s administrator can decide which user can view or request.

Yes, Dubai Trade Portal is available 24x7 to serve your all needs. However, it may be shutdown for maintenance during off-peak hours. All such scheduled maintenance notifications are published on Dubai Trade Notice Board well in advance.

Dubai Trade Customer Care is working 24/7

For any assistance or clarification you can call Dubai Trade Customer Care team on 600 55 55 54 or send an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it. alternatively you can also create a Service Case through a link (Report Your Issues/Feedbacks) available on top of the right hand side of the login page

You go to Dubai Trade Home Page, Click on Training and Training Request. Fill the details and select the Training Course that you are looking for. Training department will inform you on the schedule.
User Management contains all Admin services of Company’s Administrator Account through which an Administrator controls the Sub-User creation and e-Service allotment.

Company’s Administrator has to create Sub-Users in order to use Dubai Trade services since his account is to manage the Sub-Users creation and e-Service Allotment.

Below are the steps to create Sub-User: Login with Administrator account Click on User Management Click on Create Sub-User Fill up the details that are requested Assign the desired services from Select Roles Click on Submit and Login after 5 minutes.
Yes, you can change the password for your User Id. To change the password of a user, click on Change Password under User Management Menu. Provide new password and submit your request. You have to logout and login after five minutes with your new password.
If you have forgotten your password you can either: Go to Service Centre >> Reset Password, this will display a screen where you will be asked to enter your user ID and registered email address. If your answers are correct then an email will be sent to the registered email address with a URL to renew your password OR Go to the login page and click on ‘Reset Password’ and follow the instructions

Login to www.dubaitrade.ae with your Admin User ID and go to User Management -> Update Profile -> Submit.

You can call Dubai Trade Contact Centre on 600 55 55 54 or send a request to This email address is being protected from spambots. You need JavaScript enabled to view it. with the following information: Company Name, Agent code/Account Number.

Send a request to This email address is being protected from spambots. You need JavaScript enabled to view it. providing the following information: Company Name, Agent Code / Account Number. Attach the below required documents in order to process your request:

  • Valid Trade License copy
  • Passport copy of the owner/authorized person including visa page (if applicable)
  • A request to modify registered email on a Company Letterhead with authorized stamp and signature
On receiving a request in writing on company’s letter head along with Trade License copy from an authorized person; our Customer Care team will change the necessary details of your new Administrator.
As of now you cannot delete a user on Dubai Trade. However, you can disable his access by using Enable/Disable User option provided under User Management of Company’s Administrator Account.
You have created the user successfully but have not allotted business services to the user. Go to Modify User option and select the appropriate user and allocate required services from Select Role and submit the request. Now if the user logs in, he will be able to view the services allotted to him.

Dubai Trade Message Centre enhances communications between Dubai Trade and its customers.  Customers will now be receiving notifications, circulars etc. from Dubai Trade directly into their Inbox and will be able to view the same immediately on login. Furthermore, customers can also Compose, Reply & Forward messages directly to the following predefined Dubai Trade addressee list.

Addressee List Name

Description

General Enquiries

Enquiries related to Dubai Trade products and services, the portal and its content, location and contact details, interviews, and TradeLines (DT e-Newsletter)

e-Services Training

Enquiries related to e-Services Training Schedules and bookings, course outline, user guides/manuals & any other special training needs & requests.

Certification enquires  (CTLP)

Enquiries related to CTLP course, price, modules, program, certificates, bookings, refund and cancelation policy, schedules and timings, course language and payment methods

Advertising/ Events enquiries

Advertising: Enquiries related to online Ad spaces available on Dubai Trade Portal, other related microsites and TradeLines (DT e-Newsletter).

 

Events: Enquiries related to Dubai Trade annual award (ESEA) participation, the criteria, categories, award closing dates, sponsorship packages and invitations

Suggestions and Complaints

Suggestions: Feedback leading to service or process improvements as well as addressing customer’s needs.

Complaints:  An expression of dissatisfaction related to DT staff, products & services (excluding day to day operational issues that should continue to be handled through Contact Centre)


No, all day-to-day eService issues should be reported to our contact Centre on 600 55 55 54 or send email to This email address is being protected from spambots. You need JavaScript enabled to view it.">This email address is being protected from spambots. You need JavaScript enabled to view it.

No, Message Centre is available for all Dubai Trade users and cannot be disabled.
No, you cannot send attachments through the Message Centre.
Currently there is no limit and all messages will be available in your Inbox. However, you have the option to retain or delete any message as per your requirement.
The message will always be available in the Inbox until you selectively delete a message.
You can either forward your earlier message to the respective Addressee or can compose a new message providing Reference No. of your earlier communication.
Please report any fault/issue with Dubai Trade Message Centre to our Contact Centre on 600 55 55 54 or send an email to

You may contact Dubai Trade on 600 55 5554 or write an email to This email address is being protected from spambots. You need JavaScript enabled to view it..

Kindly login with your user ID and click on client profile à manage digital certificate. Click on Select Certificate and click on request approval. If it is renewal, then click on Select Another Certificate. Your new certificate will be submitted for approval to Dubai customs. Once it’s approved by Dubai customs you can submit declaration.

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