DP WORLD

Manifest File is a set of Bill of Ladings gathered and generated in a text file through DPAMAN or Own software.

You can download DPAMAN software and Installation Guideline from the Dubai Trade Home Page under DP World and DP World Formats.

If the MRN may not be generated due to the following reason:

  1. All the Bill of Ladings are in Error
  2. Incorrect NOC type or Main Agent mentioned while uploading manifest
  3. Voyage NOC not received
  4. Manifest not linked in case of Split NOC

You can check Bill of Lading errors via Enquiry Manifest Status. System will display information on Total Bill of Ladings against Successful and Errors. If any Bill of Ladings found in errors can be corrected via Amend Bill Of Lading Correction Service.

Amend Manifest File service is used to change the NOC Type and Main Agent.

You have to link your successful uploaded Manifest with the Split NOC via Request Manifest NOC linking service. System will generate the MRN on successfully linking of the manifest.

LCL Delivery Location Amendment Service enables customers to amend the uploaded LCL Bill of Ladings e.g. from Port CFS to Private CFS and vice versa. You can amend the Bill of Ladings by selecting all or by selecting individual.

Bill of Lading is a document issued by Shipping Agent to the Shipper which is further forwarded by Shipper to Consignee furnishing written evidence regarding receipt of the goods (cargo), the conditions on which transportation is made (contract of carriage), and the engagement to deliver goods at the prescribed port of destination to the lawful holder of the Bill of Lading.

No you cannot amend Bill of Lading after DO has been issued, unless you cancel the DO. After which you can make amendments via the amend Bill of Lading Service and Issue a new Delivery Order.

The Amend Bill of Lading Correction service is used to amend BOL errors if any while uploaded Manifest file; whereas the Amend Bill of Lading service is used to amend the BOLs after the BOLs are successfully uploaded and available on Dubai Trade.

You can check your BOL details via the Enquiry Bill of Lading service.

Delivery Order is document issues by the Shipping Agent to the Consignee.

You can amend your Delivery Order via Amend Delivery Order service.

You can amend the Delivery Order Validity Date, BOL’s, Clearing Agent and Remarks.

Note: Delivery Order can be amended only before the Bill Of Entry / Declaration is processed.

You can trace the created Delivery Order via the Enquiry Delivery Order service using the MRN number. This will give you a list of all Delivery Orders created against that MRN. Select the required Delivery Order to view and take the print out.

You can cancel the Delivery Order if the Bill of Entry / Declaration is not processed.

Amend Delivery Order Extension service is used to amend the validity date By individual container only after processing Bill of Entry / Declaration.

You can issue Voyage NOC and Split NOC using the service Request NOC Creation.

There is no option available online to amend agent in any types of NOC. You will have to cancel the current and create a new NOC.

You will not be able to cancel the NOC if MRN is generated for the NOC receiver agent. First MRN needs to be cancel by the NOC receiver than system will allow you to cancel the NOC.

This service is used to amend the validity date of the Split NOC on container level.

DP World Payment service enables customers to pay port charges online.

You can get report on all your statement using service DP World Payment Report. This report gives you detailed information e.g. Document Type, Document Number, Paid Date, Paid By, Payment Mode, Receipt Number etc. along with print e-Receipt facility.

DP world Payment History service gives you details of all your payments done against the particular document along with e-Receipt print facility. This service can also be used for all your payment related enquiries.

You can make changes to your Booking Reference via the Amend Container Request service. Here you can amend details like the Instruction Type, Expiry Date, No. of requested containers etc.

e-Token is an online service that allows the Hauler to plan the movement of containers from and to Jebel Ali Port as per the pre-selected time-slot.

e-Token can be generated by Haulers, Traders, Clearing & Forwarding Agents and Shipping Agents having access to Dubai Trade portal.

Agent Reference Number is given by the Shipping Agents at the time of creating a Container Request. Dubai Trade generates DPW Reference Number after successful submission of Container Request. Customers can use either Agent Reference Number or DPW Reference Number to search containers and nominate Haulers in order to enable them to generate e-Token.

OTO is Oil Terminal Operator. Shipping Agent does the mapping for the Bill of Ladings that they uploaded with their respective Terminal Operators.

This service enables the customers (Traders & Clearing Agents) to nominate Haulers against their Customs Declarations; Delivery Orders or Container Requests issued in their favour. Nominated Haulers can then create e-token for the subject containers. Customers can nominate either total containers or individual container against each of the above documents.

Yes, you can assign multiple BOL’s to one OTO via the OTO mapping service.

Yes, you can generate e-Token even without Hauler Nomination.

You can trace the status for the OTO mapping requested via the Enquiry – OTO Mapping service.

This service allows customers to select a Hauler of choice such that the chosen Hauler is nominated automatically for all their Customs Declarations, Delivery Orders & Container Requests.  Customers can change or cancel their Preferred Hauler at any time.

The Oil Terminal Operators declares the Statement Quantity as soon as the vessel completes their operation.

You have to present the original Mulkiya/Registration card of the registered truck along with photocopy to the Documentation Section. After verification the subject truck will be approved.

Possible reasons could be:

  • Truck not Registered
  • Expiry of Trade License or Truck Registration
  • No nomination from the Trader
  • Port charges not paid
  • Container not discharged
  • Expiry of Delivery Order validity date
  • Radio Frequency Identification (RFID) tag not fixed
  • Customs Inspection formalities not completed
  • Container is flagged with Inspection by any Statutory Authority.

Yes, you can renew the Registration & Insurance details online but you have to present the original Mulkiya/Registration card to the Documentation Section for obtaining approval.

No, you should register trucks which are under your Trade License only. Even though the System will allow you to register but the same will be rejected by Documentation Section when you present the original Mulkiya/Registration Card.

You cannot amend or cancel e-Token if the EIR (Equipment Interchange Receipt) is generated.

Yes, after cancellation you can generate e-Token for the same container depending on available Time-Slots.

Yes, you can use any approved truck to generate e-Token.

A Cargo Gate Pass is an online generated document, used to facilitate seamless cargo movements through the Free Zone Gates.  The Cargo Gate Pass service eliminates the current practice of waiting in queues in the Documentation Center to obtain a Cargo Gate Pass.

Free Zone and Local traders or their authorized partners (Clearing Agent; Private CFS Operators) can generate a Cargo Gate Pass.

The current nominated Hauler can be changed through Hauler Nomination Amendment service listed under Amend Menu. Any nomination amended at Documentation Counter is subject to an amendment charge of AED.30/-

You can simply go to Amend Berth Booking CT service and change the Terminal accordingly

Currently the validity for a Cargo Gate Pass is set to 24 hours,but this is subject to change. On expiry of validity period, you will have to create a new Cargo Gate Gate Pass for moving your cargo through the Free Zone Gates.

You can enter through Port Gate Number 2, 3 and 7.

This service facilitates Shipping Agents to book their Full / Empty containers for Export shipments on desired vessels. This service replaces ‘MT Release to Town/Free Zone’ from the service ‘Container Request’.

Following services for Export Booking are available under Request Menu.

è Submit Export Booking with MT

è Submit Export Booking without MT

Yes, you can generate multiple Cargo Gate Passes at the same time as per the following logic:

Scenarios

No. of Gate Pass

Single Declaration and cargo moving out in one truck

Single Gate Pass

Single Declaration and cargo moving out in multiple trucks

Multiple Gate Passes

Multiple Declarations and cargo moving out in one truck

Single Gate Pass

Multiple Declarations and cargo moving out in multiple trucks

Multiple Gate Passes

Yes, Export Booking service allows you to request MT out from one Terminal and EXP return to another Terminal

Through the Pending Gate Pass service available on the Amend Menu, you have to search for the subject Declaration, and can further complete the payment transaction or alternatively cancel the transaction and generate a new Cargo Gate Pass accordingly.

Gate Schedule lists the available time slots for the Hauler to select the time period to perform the job.

System allows you to amend Export Booking through the Amend Export Booking option

No, you do not get a refund on the cancellation of a Cargo Gate Pass.

No, e-tokens cannot be generated for Trucks fixed with temporary RFID Tags. Only manual token can be processed from Documentation Section.

You have to liaise with the Dubai Trade Administrator of your company for assigning the Cargo Gate Pass services.

Mobile number is used to send SMS notification to the driver specifying the grounding location in the Terminal.  SMS includes Token Number, Truck Number, Container Number, Terminal and Location. This SMS replaces the printing of EIR for all inbound containers to Jebel Ali Port.

You have to provide your driver’s mobile number who would be moving the containers listed under that particular token.

No, you are no longer required to submit Tally sheets to Documentation for Cargo Gate Passes.

You should contact the Gate Stand staff who will either re-send the SMS or print the manual location ticket.

When searching, the system will display your Declaration, but you will not be able to generate a Cargo Gate Pass until Customs inspection process is completed.

You can view and print the EIR by using the EIR Enquiry Service available under Enquiry menu after logging into your account on Dubai Trade portal.

Yes, you can generate a Cargo Gate Pass for such inspections but you will have to provide the proof of inspection by appropriate authorities to gate security staff while moving the cargo out.

You can pay thru e-payment (credit card, edirham and direct debit), advance cash deposit and pre-paid card.

You can amend the Vehicle information and Quantity (restricted to Bill Type) through Amend Cargo Gate Pass service, only if the Gate Pass is in active status.

You can either purchase it in Dubai Trade under Request -> DP World Pre-paid Card (you can pay thru epayment or advance deposit) or thru documentation counter.

Yes, you can cancel a Cargo Gate Pass provided the cargo has not moved out of the Free Zone Gates.  However, on cancellation you will not get a refund on the amount paid.

You can view this under Enquiry -> DP World Pre-Paid Enquiry. You can search by receipt number, mobile number, payment status or by date.

You can Hold/Release containers only for the Lines under your Agency

Through the Cargo Gate Pass Enquiry services available on the Enquiry Menu, you can search document details, and accordingly you can re-print a Cargo Gate Pass.

You can retrieve your e-token receipt under Enquiry -> e-token generation / e-token enquiry CU. You can search by either the etoken number or the truck number. This can only be printed before the move EIR is confirmed. After the move EIR is confirmed, the same can be availed from Enquiry -> DP World Payment History.

You can only re-print the e-token slip only before the move (EIR) is confirmed. After the move (EIR) is passed, the same cannot be availed from any service.

You can Upload following types:

è BAPLIE

è COPRAR (Discharge Load List)

è DPW Proprietary Format (Discharge Load List)

There could be a possible system error, please contact Dubai Trade Customer Care on 600 55 55 54 or send an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it. for availing the Declaration in the system to generate a Cargo Gate Pass.

Please note that you can only amend/cancel an e-token if the payment is successful.

You can track the status of ‘DPW Proprietary Format’ after successful upload. BAPLIE and COPRAR uploaded files can be tracked based on the confirmation received from the portal admin. Users can further monitor the uploaded files and correct the error if any using enquiry service ‘Discharge Load List File Status’

You have the option of paying through the following payment modes:

  • E-Payment
  • Credit Cards (Visa & Master)
  • Direct Debit (Emirates Bank; CBD; SCB; HSBC; Mashreq Bank)
  • Pre-funded (E-Dirham Card)
  • Advanced Deposit

This can be viewed under Reports -> DP World Payment Report Ports. If this service is not available, then please add this from the hauler admin account.

User first required to select the current Vessel/Rotation, identify activity and then input container criteria to search the existing list. The user is then to select records from the summary list displayed and lastly provide information of the new vessel.

Opposite move is used to generate a Cargo Gate Pass for TEMPORARY ADMISSION Declarations for goods that need to re-enter Jebel Ali Free Zone.

You can re-generate e-Token for the next available Time-Slot or your driver can approach Documentation Section for further assistance.

A Cargo Gate Pass is an online generated document, used to facilitate seamless cargo movements through the Free Zone Gates.  The Cargo Gate Pass service eliminates the current practice of waiting in queues in the Documentation Center to obtain a Cargo Gate Pass.

 

System will prompt message on successful submission; however you can go to Discharge Load List File Upload service under enquiry and check whether the transferred containers.

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