Message from the Chairman



Jamal Majid Bin ThaniahDear All,

It gives me immense pleasure and satisfaction to be the Chairman of an entity playing a major role in developing the UAE economy. As a steward of a company that helps create such positive and exciting experiences for the trading community, I am also eager to work with an energetic, forward-looking workforce that is dedicated to serving the company's customers at the highest level.

Dubai has already been ranked number one in the region in the Trading Across Borders category of the World Bank’s Doing Business Report for six consequent years and number four worldwide for 2014, and we will continue to strive for excellence in everything we do until we achieve our optimum goal to be number one worldwide - a goal that’s been clearly mandated by His Highness Sheikh Mohammed Bin Rashid Al Maktoum, the UAE Vice President, Prime Minister, and Ruler of Dubai.

Our unbeatable confidence in ourselves and in the strength of Dubai’s economy is based on the actual growth we have been experiencing over the past few years. In 2013, Dubai Trade Portal witnessed 26% growth in the number of companies adopting online services in the trade and logistics sector. They have conducted over 16 million online transactions, saving millions of dirhams and an enormous amount of time and effort, in contrast to the legacy methods of doing business by physically going to service counters and waiting in queues.

The successful launch of our new services and products since 2006 gave us the opportunity to accelerate our growth at a much faster pace. We are intensely focused on our innovative abilities; the lifeblood of a company like Dubai Trade is the quality of our services and products and our ability to drive a steady flow of new initiatives.

Our future is emerging at a rapid pace and we anticipate continuing the phenomenal growth on multiple fronts.

Thank you for your loyalty and continued support.

Jamal Majid Bin Thaniah,
Chairman, Dubai Trade








Message from the CEO

Mahmood_Al_BastakiIt gives me great pride to state that we are standing at a glorious point where Dubai Trade services become an indispensable tool to the trade community.

As we move forward with an unbeatable determination, we aspire to take Dubai to where it is meant to be: The world’s number one destination for doing business and the global hub for trade and logistics.

Dubai Trade has successfully managed to transform trade and logistics procedures in Dubai towards the usage of online services. This has positively impacted our customers’ bottom line, saved their valuable time, exempted them from physically visiting the counters and standing in queues and relieved them from dealing with papers. This could not have been successful without the loyalty of our valued customers and the determination and dedication of our team, who spared no effort to support them day and night.

In Dubai, business never sleeps, and neither does the team at Dubai Trade. Our Customer Service team efficiently attended to all customer support requirements through our state of the art Contact Centre which operates 24 hours a day, 7 days a week. We have also provided free training to more than 15,000 professionals and graduated 700 others from our innovative vocational training programme Certified Trade & Logistics Professional (CTLP).

We are excited with what we’ve delivered so far and thrilled about our innovations. We’re particularly thrilled by our innovative payment management solution, Rosoom Wallet, enabling our customers to create a separate payment profile for each of their staffs and control different levels of authorities.

On a parallel track, Freight Forwarders and Exporters will soon be able to have a comprehensive look at the vessel schedules of the leading shipping lines in one consolidated interface through our new project Vessel Schedules & Cargo Booking, which will also provide them with the facility to select the required voyage and book cargo online.

“Tradesheild” is a newly introduced robust innovation service on Dubai Trade Portal that enables customers to request, compare quotes, and purchase insurance policy online from multiple insurance providers. This service is a step forward for Dubai Trade Portal in its vision to become the one stop shop and the single window for trade facilitation.

It is our promise to all of our esteemed customers to continue in our dedication to make your business easier, faster, and cost effective, through service excellence and application of technology, in a restless endeavour to make our e-services “yournewhabit”.

You are our most valuable asset and we will spare no effort to make your business prosper and flourish. Your success is our success.


Eng. Mahmood Al Bastaki
CEO, Dubai Trade