Complaint Management Procedure
The system provides a simple and fair complaints procedure for all Parks & Zones customers including Jafza, National Industries Park and Dubai Auto Zone.
Complaints can be shared through the following channels:
- In person (Customers can approach Jafza Customer Service Department, Jafza 15, Ground Floor.)
- Dubai Trade: call 600 55 55 54 or 800 52 392 or by sending an Email to: firstname.lastname@example.org
- Through a member of our staff.
Verbal complaints are registered in our Complaints System and an acknowledgement will be sent. It takes 2 to 5 working days to resolve a complaint.