To get the Dnata Cargo Handler code for Cargo coming in Dubai World Central (DWC) search for “DWC-FG8” in cargo handler name field


Bill Payment option has been added in Mirsal II to Top up CDR, SG & Debit Account


Employee and RTA related letter formats have been recently changed.

The Letter format features both English and Arabic Content &  Standardized Authority signatory across all letter types.

These enhancements will have no impact on the process of raising a service requests.


How to track your Submitted Claim Request?

Click on Claims and then Track Request and enter the Claim Request number to get the exact status.


In order to further facilitate your online payment transactions  on Dubai Trade Portal, we are pleased to announce that we have added e-dirham as an alternative payment method to process your subscription payments online.

Enjoy using the new e-dirham card with advanced features including:

•    5 types of e-dirham cards: Red, Blue, Gold , Silver and Green, customised to fit your individual needs
•    Cards can be issued from all branches of National Bank of Abu Dhabi. Bank account is not required
•    Easy loading and reloading of funds through all branches, ATMs and cash deposit machines of National Bank of Abu Dhabi
•    Safe to use online for worldwide e- commerce transactions

For more information on the new generation of e-Dirham cards, please click here.

For more information on other payment methods available for Dubai Trade Subscription, please click here.


Certificates of Attendance are now available on Dubai Trade's e-Store,  build up a credible portfolio to better equip your resume in today’s competitive job market. Click here


Confused on which Declaration type to use? don't be anymore!
Dubai Trade launches the new Declaration Assistant Wizard


Manage your business online and subscribe to Dubai Trade Portal, click here to read more


Dubai Trade’s Training Centre Awarded ISO Certification, click here to read more





News & Updates

The 8th ESEA announced with new smart and innovation awards

The 8th ESEA announced with new smart and innovation awards
Dubai Trade, the online gateway for trade and logistics services in Dubai, has announced the 8th cycle of its annual flagship event, the E-Services Excellence Award (ESEA) with a new theme and categories to support the Smart City initiative and 2015 Year of Innovation as announced earlier by HH Sheikh Mohammed Bin Rashid Al Maktoum, UAE Vice President, Prime Minister and Ruler of Dubai.  


AXA joins Dubai Trade’s Tradeshield e-insurance platform

AXA joins Dubai Trade’s Tradeshield e-insurance platform
  As part of its strategy to boost its online services in line with Dubai’s Smart Government initiative, AXA Insurance Gulf – one of the largest and the leading non-life international insurers in the region – has signed an agreement with Dubai Trade, the premier cross-border trade facilitator, to join its Tradeshield e-insurance platform.  


World’s Largest port Operators Join Forces for the Environment

World’s Largest port Operators Join Forces for the Environment
Global marine terminal operators DP World, Hutchison Port Holdings Limited (HPH), APM Terminals, PSA International and Shanghai International Port Group (SIPG) – five of the world’s largest port operators, and joined by the Port of Rotterdam Authority (PRA), have launched the first ever joint industry initiative of this magnitude to promote environmental awareness and make a sustainable difference...


GDRFA-resizedDubai, UAE – Dubai Trade, the premier cross-border trade facilitator under Dubai World, has signed a memorandum of understanding (MoU) with the General Directorate of Residency and Foreigners Affairs (GDRFA) which will bring about major enhancements to the processing of entry and exit permits for vessels and their crews for the benefit of both, the GDRFA and the trading community.

The agreement will primarily lead to creating the online versions of GDRFA Vessel Entry and Exit Permits on Dubai Trade Portal to fully automate the application process, allowing shipping agents to apply for permits through the portal 24 hours before a vessel’s arrival.

The system will allow online access and trouble-free exchange of unified information on permits between all stakeholders around the clock. This will improve all relevant processes between the concerned parties, leading to higher information accuracy and substantial reduction in time and effort required for the permits. The system will markedly speed up the entry and exit procedures for tens of thousands of vessel crew members who annually access Jebel Ali Port.

Commenting on the MoU, HE Jamal Majid Bin Thaniah, Chairman, Dubai Trade, said: “Dubai Trade has gained a profound experience in the application of technology and best practices for transforming supply chain processes and services into a highly efficient online platform. This allows us to offer innovative, secure and user-friendly solutions for complicated and lengthy government processes and services. We are glad today to put our expertise in the service of the General Directorate of Residency and Foreigners Affairs, which has an excellent record in early adoption of technology and customer service best practices. This is a qualitative move, which we hope will open the door for more cooperation in future.”

Praising the technical expertise of Dubai Trade’s team, Major General Ahmed Mohammed Al-Marri, Director of the General Directorate of Residency and Foreigners Affairs, said: “Dubai Trade Portal ideally meets the objectives we seek in transforming the two key services concerning vessel and crew entry and exit permits. From the operational point of view, it will eliminate the probability of any human error and incomplete data entry by immigration staff, while transferring accountability for information validity to shipping agents. On the customers’ side, we expect greater satisfaction, as they will not need to visit our counters as often, nor spend long time waiting in queues. Overall, this will not only reduce time and effort to obtain the permits for both GDRFA and customers, it will make them available well in advance before a vessel’s arrival.”

In his turn, Eng. Mahmood Al Bastaki, CEO, Dubai Trade, said: “Our cooperation today with GDRFA is the fruit of Dubai Trade’s relentless efforts to streamline all trade-related services in Dubai and make them easily, securely and instantly available online to the trade supply chain community through a single electronic window. Dubai Trade seeks to facilitate trade not only by transforming services into e-services but by resorting to innovation to enhance the whole cross-border trading experience.’

Al Bastaki added: “All information pertinent to the online permits will be made compliant with ISPS (International Ship and Port Facility Security) code and standards, which provide higher security measures, with responsibility shared by all stakeholders. Vessel Rotation information will be validated using DP World systems, with all information sent to Security and Port Operations for their operational purposes.”

The MoU signing ceremony was attended by Mohammed Al Muallem, Senior Vice President and Managing Director of DP World, and Major General Obaid Muheir bin Surour, GDRFA Deputy Director, along with a number of senior officials.

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Latest Achievements


Winner of SCATA 2015
Training & Education Provider of The Year


Training Calendar

Mirsal 2 Training

A course on Dubai Customs Mirsal 2 Declaration e-services.

DP World GC Gate Advice for Import RORO/Bulk Cargo eServices

A course on DP World updated GC Gate Advice for Import RORO/Bulk Cargo & how to upload Vehicle List for[…]

DP World Payment, Gate Pass, GC Gate Advice & Transportation eServices

A course on DP World payments, e-token, e-gate pass, e-gate advice, landing certificates and NOC e-services.

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