To get the Dnata Cargo Handler code for Cargo coming in Dubai World Central (DWC) search for “DWC-FG8” in cargo handler name field


Bill Payment option has been added in Mirsal II to Top up CDR, SG & Debit Account


Employee and RTA related letter formats have been recently changed.

The Letter format features both English and Arabic Content &  Standardized Authority signatory across all letter types.

These enhancements will have no impact on the process of raising a service requests.


How to track your Submitted Claim Request?

Click on Claims and then Track Request and enter the Claim Request number to get the exact status.


In order to further facilitate your online payment transactions  on Dubai Trade Portal, we are pleased to announce that we have added e-dirham as an alternative payment method to process your subscription payments online.

Enjoy using the new e-dirham card with advanced features including:

•    5 types of e-dirham cards: Red, Blue, Gold , Silver and Green, customised to fit your individual needs
•    Cards can be issued from all branches of National Bank of Abu Dhabi. Bank account is not required
•    Easy loading and reloading of funds through all branches, ATMs and cash deposit machines of National Bank of Abu Dhabi
•    Safe to use online for worldwide e- commerce transactions

For more information on the new generation of e-Dirham cards, please click here.

For more information on other payment methods available for Dubai Trade Subscription, please click here.


Certificates of Attendance are now available on Dubai Trade's e-Store,  build up a credible portfolio to better equip your resume in today’s competitive job market. Click here


Confused on which Declaration type to use? don't be anymore!
Dubai Trade launches the new Declaration Assistant Wizard


Manage your business online and subscribe to Dubai Trade Portal, click here to read more


Dubai Trade’s Training Centre Awarded ISO Certification, click here to read more





News & Updates

DP World Showcases Ports & logistics Advances During Innovation Week

DP World Showcases Ports & logistics Advances During Innovation Week
Global marine terminal operator DP World will be showcasing some of the company’s innovations for the ports and logistics industry during UAE Innovation Week, a celebration of innovation in the country in line with the directive of the President His Highness Sheikh Khalifa bin Zayed Al Nahyan to mark 2015 as the “Year of Innovation.”


Dubai Trade partners with PCFC Security

Dubai Trade partners with PCFC Security
Dubai Trade has recently signed an agreement with Ports, Customs & Free Zone Corporation’s “PCFC Security” to automate all gate passes at ports in Dubai and at Jebel Ali Fee Zone (Jafza).


Investment Opportunities in Algeria Seminar Opens in Dubai

Investment Opportunities in Algeria Seminar Opens in Dubai
A electronic port community system to make all trading transactions paperless in Algerian ports based on the Dubai Trade portal was unveiled today at a major seminar in Dubai on investment opportunities in the country.


GDRFA-resizedDubai, UAE – Dubai Trade, the premier cross-border trade facilitator under Dubai World, has signed a memorandum of understanding (MoU) with the General Directorate of Residency and Foreigners Affairs (GDRFA) which will bring about major enhancements to the processing of entry and exit permits for vessels and their crews for the benefit of both, the GDRFA and the trading community.

The agreement will primarily lead to creating the online versions of GDRFA Vessel Entry and Exit Permits on Dubai Trade Portal to fully automate the application process, allowing shipping agents to apply for permits through the portal 24 hours before a vessel’s arrival.

The system will allow online access and trouble-free exchange of unified information on permits between all stakeholders around the clock. This will improve all relevant processes between the concerned parties, leading to higher information accuracy and substantial reduction in time and effort required for the permits. The system will markedly speed up the entry and exit procedures for tens of thousands of vessel crew members who annually access Jebel Ali Port.

Commenting on the MoU, HE Jamal Majid Bin Thaniah, Chairman, Dubai Trade, said: “Dubai Trade has gained a profound experience in the application of technology and best practices for transforming supply chain processes and services into a highly efficient online platform. This allows us to offer innovative, secure and user-friendly solutions for complicated and lengthy government processes and services. We are glad today to put our expertise in the service of the General Directorate of Residency and Foreigners Affairs, which has an excellent record in early adoption of technology and customer service best practices. This is a qualitative move, which we hope will open the door for more cooperation in future.”

Praising the technical expertise of Dubai Trade’s team, Major General Ahmed Mohammed Al-Marri, Director of the General Directorate of Residency and Foreigners Affairs, said: “Dubai Trade Portal ideally meets the objectives we seek in transforming the two key services concerning vessel and crew entry and exit permits. From the operational point of view, it will eliminate the probability of any human error and incomplete data entry by immigration staff, while transferring accountability for information validity to shipping agents. On the customers’ side, we expect greater satisfaction, as they will not need to visit our counters as often, nor spend long time waiting in queues. Overall, this will not only reduce time and effort to obtain the permits for both GDRFA and customers, it will make them available well in advance before a vessel’s arrival.”

In his turn, Eng. Mahmood Al Bastaki, CEO, Dubai Trade, said: “Our cooperation today with GDRFA is the fruit of Dubai Trade’s relentless efforts to streamline all trade-related services in Dubai and make them easily, securely and instantly available online to the trade supply chain community through a single electronic window. Dubai Trade seeks to facilitate trade not only by transforming services into e-services but by resorting to innovation to enhance the whole cross-border trading experience.’

Al Bastaki added: “All information pertinent to the online permits will be made compliant with ISPS (International Ship and Port Facility Security) code and standards, which provide higher security measures, with responsibility shared by all stakeholders. Vessel Rotation information will be validated using DP World systems, with all information sent to Security and Port Operations for their operational purposes.”

The MoU signing ceremony was attended by Mohammed Al Muallem, Senior Vice President and Managing Director of DP World, and Major General Obaid Muheir bin Surour, GDRFA Deputy Director, along with a number of senior officials.

Upcoming Sessions

8AM - 4PM | English
4PM - 8PM | English
8AM - 4PM | English
8AM - 4PM | English



Latest Achievements


Winner of SCATA 2015
Training & Education Provider of The Year


Training Calendar

Mirsal 2 Training

A course on Dubai Customs Mirsal 2 Declaration e-services.

DP World Payment, Gate Pass, GC Gate Advice & Transportation eServices

A course on DP World payments, e-token, e-gate pass, e-gate advice, landing certificates and NOC e-services.

Jafza Portal Training

A course on all JAFZA administrative e-services

Reaching us is easy!

24/7 - 365 days!
Dubai Trade Contact Centre
600 55 55 54
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Frequently Asked Questions



To view and download Tradelines, click here.

To subscribe to Tradelines, click here.