Dubai Trade, the innovative end-to-end-online trade facilitation entity under Dubai World, recently held discussions with the senior management, and operational teams of Agility Global Logistics. The discussion(s) covered Dubai Trade premium e-services and ways to enhance the competitiveness of the portal and to serve its customers better. The discussion was held as part of Dubai Trade’s on going customer outreach and service programme initiated to obtain feedbacks on its various online services and appraise the specific needs of the client to enhance offerings in order to improve trade flow. The Dubai Trade team, along with senior officials from DP World and Dubai Customs, met the Agility seniors at their office in Jebel Ali Free Zone- Dubai.
The dialogue between both teams revolved around the services provided through Dubai Trade that facilitate direct online transactions between the Dubai World flagship companies and Agility logistics seeking improvements in areas of concerns. Both parties discussed several options to maximize portal services in order to cater to the entire trade flow.
Eng. Mahmood Al Bastaki, CEO, Dubai Trade, said:
“The campaigns aim to improve and develop Dubai Trade’s e-services based on the actual needs and feedback of the portal users. Agility Logistics is one of the largest and most active users on Dubai Trade Portal. Our meeting with Agility is part of a reflective self-assessment initiative, and is also an effort to better understand and meet the specific needs of our clients by continuously improving the services provided.”
Mohammed Esa & Senior Vice President UAE, Oman & Bahrain at Agility & Chief Executive Officer, Dubai said:
“This is a great joint initiative and reflects the keenness of the local administration to work along with the key industry stakeholders to enhance the overall operational experience in trade & logistics.” Dubai Trade has developed innovative concepts in online services to facilitate effective electronic transactions between customers and companies directly concerned with trade activities such as DP World, Dubai Customs and Jafza, “We welcome Dubai Trade team in our offices and we appreciate their continuous efforts to enhance our operations effectiveness” He added.
A course on DP World payments, e-token, e-gate pass, e-gate advice, landing certificates and NOC e-services.
A course on Acknowledgement, booking inspection appointments, Performing and creating Refund/Claim Requests.
A course on Dubai Customs Mirsal 2 Declaration e-services.