MoF collaborates with Dubai Trade to enhance e-Dirham system,  read more

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Dubai Trade ready to launch of the new revamped Homepage on the 22nd of August 2014

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Dubai Trade gears up for the 7th ESEA, click here to read more

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Dubai Trade's grows impressively in the first half of 2014, read more

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Dubai Trade Signs Agreement with RSA Insurance, read more

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Dubai Trade’s Trainer Recognised with the International Young Achiever Award, read more

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Dominican Republic Customs Visit Dubai Trade Offices on Sunday the 15th of June 2014 to obtain knowledge about Customs procedures and more Port Community Systems in Dubai

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Watch the coverage of the Industry Breakfast Series organised by University of Wollongong in Dubai (UOWD), watch now

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Dubai Trade launches “Tradeshield" Online Cargo Insurance Platform, read more

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Dubai Trade was proudly presented with the “Training & Education Provider of The Year” Award for the 2nd year in a row at the 2014 Supply Chain and Transport Awards (SCATA)

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EIR Enquiry service on Dubai Trade Portal now allows customers to re-print EIR Copy up to 60 Days of EIR Generation date

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Learn how much each online transaction on Dubai Trade save the trader and environment, click here to read more

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Watch how Dubai Trade evolved during the past decade and a brief on all the products and services in this following video, click here to view

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Dubai Trade has created the “Reset Password” service that is used to automatically generate a new password which will be sent to your registered email address.

This e-Service will consequently replace the “Password Reminder” service that is currently located under DP World, Jafza and DMCC service pages. You can use this e-Service in case if you have lost or forgotten the password used to login to Dubai Trade Portal.

Users that prefer to use the “Forget Password” on their login pages will also be redirected to the new “Reset Password” page for obtaining a new password.

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CMA CGM sailing schedules are now live on Dubai Trade's Vessel Schedules eService

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You can now download the new Certified Trade & Logistics Professional brochure. Click here to download

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Do you know that Statistical Quantity Unit in Customs Declarations differs from one HS Code to another

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Do you know that if your declaration is “Suspended”, it means that Customs need more information or extra documents that you can provide online 
 Do you know that if your declaration is “Suspended”, it means that Customs need more information or extra documents that you can provide online 

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News & Updates

UAE Continues to be a Leader Regionally

UAE Continues to be a Leader Regionally
Dubai Trade, the premier cross-border trade facilitator, has welcomed the latest edition of the ‘Doing Business 2015’ report, released by the World Bank and International Finance Corporation (IFC).  As per the report, the UAE saw a rise by three positions and is among 10 economies in the world that have improved the most since the previous year.

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Mohammed attends World Islamic Economic Forum in Dubai

Mohammed attends World Islamic Economic Forum in Dubai
  His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice-President and Prime Minster of the UAE and Ruler of Dubai, on Tuesday attended the morning session of the 10th World Islamic Economic Forum being held at Madinat Jumeirah, Dubai  

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MoF collaborates with Dubai Trade to enhance e-Dirham system

MoF collaborates with Dubai Trade to enhance e-Dirham system
Dubai Trade, the premier cross-border facilitator, has signed an agreement to join the e-Dirham network with The Ministry of Finance (MoF) and the National Bank of Abu Dhabi (NBAD).

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logo_customs_vIn keeping up with the latest regarding Mirsal 2, Dubai Custom's online declaration and clearing system,  We have provided you with information and user guides' that you may find valuable in assisting you with getting started, navigating and preparing your own delcarations online. You can download them by following the links listed below. Please make sure that you check back from time to time as we will be posting updates when Dubai Customs implements them.

 

 

 

 

 

 

 

General Information - The literature under this category introduces and familiarizes you with the steps and processes of Dubai Customs


Customer Guide– An introduction to Dubai Customs service offerings
Travellers Guide– A guide for travellers and rules regarding personal effects
Client Service Charter– A guide to the quality of service standards of Dubai Customs

Mirsal 2 Declaration Services - These guides are helpful references relevant to Mirsal 2


Mirsal 2 Explained– An introduction and guide to the basics of Mirsal 2
Mirsal 2 Frequently Asked Questions (FAQ)– Customers’ frequently asked questions
Mirsal 2 Declaration Types– A guide to declaration types available in Mirsal 2

Users Manuals

 

Mirsal 2 Declaration Manuals

 

Part 1 - BOE Declarations– A step by step guide in creating Export and Import Declarations
Part 2 - Cargo Transfer Requests– A step by step guide in creating declarations for bonded movement

 

Customs Registration and Renewal


Registration User Manual– A guide to help you get started and registered with Mirsal 2
Registration Amendment – A guide to help make amendments to your customs registration profile

 

Customs Refund and Claims


Customs Refund of Deposit- Alternative Duty Rate - this manual walks you through the process of raising a refund claim on deposits made against import for re-export and temporary adminssion  
Non Remittance Claim- This manual will guide you on how you can file for Non-Remittance Claim for Freezone Transit Out Documents.
Refund of Auction Proceeds- This manual will walk you through the steps on how to file for a refund on Auction Proceeds
Customs Refund of Duty - This manual walks you through the process of raising a refund claim on duties

 

Customs Inspection


Online Inspection Booking- This manual shows you how to submit/reschedule/make payments for online inspection bookings for CDM identified and cleared declarations

Adding Inspection Service – gives instruction on how the admin user (authorized person)

 

VCC Manuals

 

Adding VCC Services - This manual will instruct you on the how the admin user (authorized person) can add

VCC Request – This manual will guide you on how to create a Vehicle Clearance Certificate request with Dubai Customs

Track VCC – This is an enquiry service that allows you to track the status of your VCC request

 

E-Tutorials

 

 Active X Settings- This video tutorial shows you how to enable active X on Internet Explorer in order to allow Mirsal 2 and DP World Services

Compatibility View- This video tutorial will guide you on Internet Explorer Browser settings to allow you to access Dubai Trade Services

Registration and E Payment Browser Settings- this video tutorial will show you how to adjust your Internet Explorer settings to allow Customs registration and ePayment

Customs Registration- This video tutorial will walk you through the process of registering your company and obtaining a business code with Dubai Customs. Make sure that you have set your browser's settings to be compatible for Customs registration. Please view the previous tutorial for more details and instructions on how to do this.

 Business Code Renewal- This tutorial will guide you on how to renew you Mirsal 2 business code.

Adding Acknowledgent Services- This tutorial shows you how to add Acknowledgement Services into your Mirsal 2 login.

-Submit Discrepancy Feedback- This tutorial will show how shipping lines can send feedback to Dubai Customs regarding mismatches in the manifest file and the discharge list. 

 
Customs Refund of Deposit- This tutorial will give you a walkthrough on how to file for a claim on deposit refunds using Customs' online service 

Customs Refund of Duty- This tutorial will give you a walkthrough on how to file for a claim on duty refund.  


 

UAE Flag Day

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Training Calendar

Jafza Portal Training
A course on all JAFZA administrative e-services

Mirsal 2 Training
A course on Dubai Customs Mirsal 2 Declaration e-services.

Customs Acknowledgement, Inspection, Refund & Claims eServices
A course on Acknowledgement, booking inspection appointments, Performing and creating Refund/Claim Requests.

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 CTLP
Upcoming Sessions

08:00 AM - 04:00 PM

Reaching us is easy!

 
24/7 - 365 days!
Dubai Trade Contact Centre
600 55 55 54
International: +971 4 4453222
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Frequently Asked Questions

 

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