To get the Dnata Cargo Handler code for Cargo coming in Dubai World Central (DWC) search for “DWC-FG8” in cargo handler name field
Employee and RTA related letter formats have been recently changed.
The Letter format features both English and Arabic Content & Standardized Authority signatory across all letter types.
These enhancements will have no impact on the process of raising a service requests.
How to track your Submitted Claim Request?
Click on Claims and then Track Request and enter the Claim Request number to get the exact status.
In order to further facilitate your online payment transactions on Dubai Trade Portal, we are pleased to announce that we have added e-dirham as an alternative payment method to process your subscription payments online.
Enjoy using the new e-dirham card with advanced features including:
• 5 types of e-dirham cards: Red, Blue, Gold , Silver and Green, customised to fit your individual needs
• Cards can be issued from all branches of National Bank of Abu Dhabi. Bank account is not required
• Easy loading and reloading of funds through all branches, ATMs and cash deposit machines of National Bank of Abu Dhabi
• Safe to use online for worldwide e- commerce transactions
General Information - The literature under this category introduces and familiarizes you with the steps and processes of Dubai Customs
Customer Guide – An introduction to Dubai Customs service offerings
Travellers Guide– A guide for travellers and rules regarding personal effects
Client Service Charter– A guide to the quality of service standards of Dubai Customs
Mirsal 2 Declaration Services - These guides are helpful references relevant to Mirsal 2
Mirsal 2 Explained– An introduction and guide to the basics of Mirsal 2
Mirsal 2 Frequently Asked Questions (FAQ)– Customers’ frequently asked questions
Mirsal 2 Declaration Types– A guide to declaration types available in Mirsal 2
Mirsal 2 Declaration Manuals
Customs Registration and Renewal
Customs Refund and Claims
Customs Refund of Deposit- Alternative Duty Rate - this manual walks you through the process of raising a refund claim on deposits made against import for re-export and temporary adminssion
Non Remittance Claim- This manual will guide you on how you can file for Non-Remittance Claim for Freezone Transit Out Documents.
Refund of Auction Proceeds - This manual will walk you through the steps on how to file for a refund on Auction Proceeds
Customs Refund of Duty - This manual walks you through the process of raising a refund claim on duties
Online Inspection Booking - This manual shows you how to submit/reschedule/make payments for online inspection bookings for CDM identified and cleared declarations
Adding Inspection Service – gives instruction on how the admin user (authorized person)
Adding VCC Services - This manual will instruct you on the how the admin user (authorized person) can add
VCC Request – This manual will guide you on how to create a Vehicle Clearance Certificate request with Dubai Customs
Track VCC – This is an enquiry service that allows you to track the status of your VCC request
Active X Settings- This video tutorial shows you how to enable active X on Internet Explorer in order to allow Mirsal 2 and DP World Services
Compatibility View- This video tutorial will guide you on Internet Explorer Browser settings to allow you to access Dubai Trade Services
Registration and E Payment Browser Settings- this video tutorial will show you how to adjust your Internet Explorer settings to allow Customs registration and ePayment
Customs Registration- This video tutorial will walk you through the process of registering your company and obtaining a business code with Dubai Customs. Make sure that you have set your browser's settings to be compatible for Customs registration. Please view the previous tutorial for more details and instructions on how to do this.
Business Code Renewal- This tutorial will guide you on how to renew you Mirsal 2 business code.
Adding Acknowledgent Services- This tutorial shows you how to add Acknowledgement Services into your Mirsal 2 login.
Submit Discrepancy Feedback - This tutorial will show how shipping lines can send feedback to Dubai Customs regarding mismatches in the manifest file and the discharge list.
Customs Refund of Deposit- This tutorial will give you a walkthrough on how to file for a claim on deposit refunds using Customs' online service
Customs Refund of Duty - This tutorial will give you a walkthrough on how to file for a claim on duty refund.
An introductory course to Dubai Trade registration, user management & subscription
A course on all JAFZA administrative e-services
A course on Acknowledgement, booking inspection appointments, Performing and creating Refund/Claim Requests.