Is your Inspection request in Re-Book status?

 

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In order to further facilitate your online payment transactions  on Dubai Trade Portal, we are pleased to announce that we have added e-dirham as an alternative payment method to process your subscription payments online.

Enjoy using the new e-dirham card with advanced features including:

•    5 types of e-dirham cards: Red, Blue, Gold , Silver and Green, customised to fit your individual needs
•    Cards can be issued from all branches of National Bank of Abu Dhabi. Bank account is not required
•    Easy loading and reloading of funds through all branches, ATMs and cash deposit machines of National Bank of Abu Dhabi
•    Safe to use online for worldwide e- commerce transactions

For more information on the new generation of e-Dirham cards, please click here.

For more information on other payment methods available for Dubai Trade Subscription, please click here.


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Certificates of Attendance are now available on Dubai Trade's e-Store,  build up a credible portfolio to better equip your resume in today’s competitive job market. Click here

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Confused on which Deceleration type to use, dont be no more!
Dubai Trade launches the new Declaration Assistant Wizard
http://www.dubaitrade.ae/declaration-assistant

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Manage your business online and subscribe to Dubai Trade Portal, click here to read more

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Dubai Trade’s Training Centre Awarded ISO Certification, click here to read more

 

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Dubai Trade launches a new training programme the "Certified Customs Broker" CCB, learn more on www.ccb.dubaitrade.ae

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News & Updates

Dubai ranked 44th in hosting conventions, jumps 19 places

Dubai ranked 44th in hosting conventions, jumps 19 places
  Dubai’s ongoing efforts to position itself as a premier destination for international business events are bearing fruit, with the city retaining its top ranking in the Middle East region and climbing 19 places globally to 44th position in the 2014 International Congress & Convention Association (ICCA) World Rankings - up from 63rd place in 2013.  

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Dubai Trade launches the second generation of e-dirham services

Dubai Trade launches the second generation of e-dirham services
The Ministry of Finance (MoF) signed an agreement with Dubai Trade yesterday, where the latter will be adopting the second generation of e-dirham system to collect service fees.

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Construction begins at Dubai World Expo

Construction begins at Dubai World Expo
  His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai, Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai, and Sheikh Maktoum bin Mohammed bin Rashid Al Maktoum, Deputy Ruler of Dubai, on Tuesday attended a gathering hosted by Dubai Expo 2020 Higher Committee at the site of the international promising expo in...

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logo_customs_vIn keeping up with the latest regarding Mirsal 2, Dubai Custom's online declaration and clearing system,  We have provided you with information and user guides' that you may find valuable in assisting you with getting started, navigating and preparing your own delcarations online. You can download them by following the links listed below. Please make sure that you check back from time to time as we will be posting updates when Dubai Customs implements them.

 

 

 

 

 

 

 

General Information - The literature under this category introduces and familiarizes you with the steps and processes of Dubai Customs


Customer Guide – An introduction to Dubai Customs service offerings
Travellers Guide– A guide for travellers and rules regarding personal effects
Client Service Charter– A guide to the quality of service standards of Dubai Customs

Mirsal 2 Declaration Services - These guides are helpful references relevant to Mirsal 2


Mirsal 2 Explained– An introduction and guide to the basics of Mirsal 2
Mirsal 2 Frequently Asked Questions (FAQ)– Customers’ frequently asked questions
Mirsal 2 Declaration Types– A guide to declaration types available in Mirsal 2

Users Manuals

 

Mirsal 2 Declaration Manuals

 

Part 1 - BOE Declarations– A step by step guide in creating Export and Import Declarations
Part 2 - Cargo Transfer Requests– A step by step guide in creating declarations for bonded movement

 

Customs Registration and Renewal


Registration User Manual– A guide to help you get started and registered with Mirsal 2
Registration Amendment – A guide to help make amendments to your customs registration profile

 

Customs Refund and Claims


Customs Refund of Deposit- Alternative Duty Rate - this manual walks you through the process of raising a refund claim on deposits made against import for re-export and temporary adminssion  
Non Remittance Claim- This manual will guide you on how you can file for Non-Remittance Claim for Freezone Transit Out Documents.
Refund of Auction Proceeds - This manual will walk you through the steps on how to file for a refund on Auction Proceeds
Customs Refund of Duty - This manual walks you through the process of raising a refund claim on duties

 

Customs Inspection


Online Inspection Booking - This manual shows you how to submit/reschedule/make payments for online inspection bookings for CDM identified and cleared declarations

Adding Inspection Service – gives instruction on how the admin user (authorized person)

 

VCC Manuals

 

Adding VCC Services - This manual will instruct you on the how the admin user (authorized person) can add

VCC Request – This manual will guide you on how to create a Vehicle Clearance Certificate request with Dubai Customs

Track VCC – This is an enquiry service that allows you to track the status of your VCC request

 

E-Tutorials

 

Active X Settings- This video tutorial shows you how to enable active X on Internet Explorer in order to allow Mirsal 2 and DP World Services

Compatibility View- This video tutorial will guide you on Internet Explorer Browser settings to allow you to access Dubai Trade Services

Registration and E Payment Browser Settings- this video tutorial will show you how to adjust your Internet Explorer settings to allow Customs registration and ePayment

Customs Registration- This video tutorial will walk you through the process of registering your company and obtaining a business code with Dubai Customs. Make sure that you have set your browser's settings to be compatible for Customs registration. Please view the previous tutorial for more details and instructions on how to do this.

Business Code Renewal- This tutorial will guide you on how to renew you Mirsal 2 business code.

Adding Acknowledgent Services- This tutorial shows you how to add Acknowledgement Services into your Mirsal 2 login.

Submit Discrepancy Feedback - This tutorial will show how shipping lines can send feedback to Dubai Customs regarding mismatches in the manifest file and the discharge list. 

 
Customs Refund of Deposit- This tutorial will give you a walkthrough on how to file for a claim on deposit refunds using Customs' online service 

Customs Refund of Duty - This tutorial will give you a walkthrough on how to file for a claim on duty refund.  


 

Upcoming Sessions

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8AM - 4PM | English
 
8AM - 4PM | Arabic
 
8AM - 4PM | English
 
8AM - 4PM | English
 
8AM - 4PM | English

Our Products

 
 
 
 

Training Calendar

DP World Shipping Line Services (Manifest & DO)

A course on creating and uploading Manifest file and creating Delivery Order


Mirsal 2 Training

A course on Dubai Customs Mirsal 2 Declaration e-services.


Customs Acknowledgement, Inspection, Refund & Claims eServices

A course on Acknowledgement, booking inspection appointments, Performing and creating Refund/Claim Requests.


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Dubai Trade Contact Centre
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Frequently Asked Questions

 

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