Dubai Trade Signs Agreement with RSA Insurance, read more


Dubai Trade’s Trainer Recognised with the International Young Achiever Award, read more


Dominican Republic Customs Visit Dubai Trade Offices on Sunday the 15th of June 2014 to obtain knowledge about Customs procedures and more Port Community Systems in Dubai


Watch the coverage of the Industry Breakfast Series organised by University of Wollongong in Dubai (UOWD), watch now


Dubai Trade launches “Tradeshield" Online Cargo Insurance Platform, read more


Dubai Trade was proudly presented with the “Training & Education Provider of The Year” Award for the 2nd year in a row at the 2014 Supply Chain and Transport Awards (SCATA)


EIR Enquiry service on Dubai Trade Portal now allows customers to re-print EIR Copy up to 60 Days of EIR Generation date


Learn how much each online transaction on Dubai Trade save the trader and environment, click here to read more


Watch how Dubai Trade evolved during the past decade and a brief on all the products and services in this following video, click here to view


Dubai Trade has created the “Reset Password” service that is used to automatically generate a new password which will be sent to your registered email address.

This e-Service will consequently replace the “Password Reminder” service that is currently located under DP World, Jafza and DMCC service pages. You can use this e-Service in case if you have lost or forgotten the password used to login to Dubai Trade Portal.

Users that prefer to use the “Forget Password” on their login pages will also be redirected to the new “Reset Password” page for obtaining a new password.


CMA CGM sailing schedules are now live on Dubai Trade's Vessel Schedules eService


You can now download the new Certified Trade & Logistics Professional brochure. Click here to download


Do you know that Statistical Quantity Unit in Customs Declarations differs from one HS Code to another


Do you know that if your declaration is “Suspended”, it means that Customs need more information or extra documents that you can provide online 
 Do you know that if your declaration is “Suspended”, it means that Customs need more information or extra documents that you can provide online 


News & Updates

DP World Reports 9.3% Volume Growth

DP World Reports 9.3% Volume Growth

DP World Limited handled 29.4 million TEU (twenty-foot equivalent units) across its global portfolio of container terminals during the first half of 2014, with gross container volumes growing by 9.3%...


Imdaad integrates with Dubai Trade’s e-Payment gateway

Imdaad integrates with Dubai Trade’s e-Payment gateway

Agreement enables Imdaad’s clients to use trade facilitator's “Rosoom” online payment gateway.  


Professional Talk

Automation & Technology are the Way of the Future

Automation & Technology are the Way of the Future

  2013 was a memorable year for the UAE. Dubai's non-oil foreign trade hit a new high crossing the AED 1.2 trillion record of 2012. Such strong results reflect the effectiveness of the emirate’s economic policies and performance, as well as the strength of Dubai’s world class infrastructure. The successful bid for the World Expo 2020 is a monumental milestone for the UAE and Dubai’s success story, it brings to reality the vision of HH Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, of bringing the premier International event to the our region for the very first time.    


Training Calendar

Dubai Trade Basics
Begin: Sun, Aug 03, 2014 - 9:00 AM
End: Sun, Aug 03, 2014 - 12:00 PM
An introductory course to Dubai Trade registration and user management.

Mirsal 2 Training
Begin: Mon, Aug 04, 2014 - 9:00 AM
End: Mon, Aug 04, 2014 - 14:00 PM
A course on Dubai Customs Mirsal 2 Declaration e-services.

DP World Shipping Line Services (Manifest & DO)
Begin: Tue, Aug 05, 2014 - 9:00 AM
End: Tue, Aug 05, 2014 - 12:00 PM
A course on creating and uploading Manifest file and creating Delivery Order

more ...

Dubai Customs E-Services Guides

logo_customs_vIn keeping up with the latest regarding Mirsal 2, Dubai Custom's online declaration and clearing system,  We have provided you with information and user guides' that you may find valuable in assisting you with getting started, navigating and preparing your own delcarations online. You can download them by following the links listed below. Please make sure that you check back from time to time as we will be posting updates when Dubai Customs implements them.








General Information - The literature under this category introduces and familiarizes you with the steps and processes of Dubai Customs

Customer Guide– An introduction to Dubai Customs service offerings
Travellers Guide– A guide for travellers and rules regarding personal effects
Client Service Charter– A guide to the quality of service standards of Dubai Customs

Mirsal 2 Declaration Services - These guides are helpful references relevant to Mirsal 2

Mirsal 2 Explained– An introduction and guide to the basics of Mirsal 2
Mirsal 2 Frequently Asked Questions (FAQ)– Customers’ frequently asked questions
Mirsal 2 Declaration Types– A guide to declaration types available in Mirsal 2

Users Manuals


Mirsal 2 Declaration Manuals


Part 1 - BOE Declarations– A step by step guide in creating Export and Import Declarations
Part 2 - Cargo Transfer Requests– A step by step guide in creating declarations for bonded movement


Customs Registration and Renewal

Registration User Manual– A guide to help you get started and registered with Mirsal 2
Registration Amendment – A guide to help make amendments to your customs registration profile


Customs Refund and Claims

Customs Refund of Deposit- Alternative Duty Rate - this manual walks you through the process of raising a refund claim on deposits made against import for re-export and temporary adminssion  
Non Remittance Claim- This manual will guide you on how you can file for Non-Remittance Claim for Freezone Transit Out Documents.
Refund of Auction Proceeds- This manual will walk you through the steps on how to file for a refund on Auction Proceeds
Customs Refund of Duty - This manual walks you through the process of raising a refund claim on duties


Customs Inspection

Online Inspection Booking- This manual shows you how to submit/reschedule/make payments for online inspection bookings for CDM identified and cleared declarations

Adding Inspection Service – gives instruction on how the admin user (authorized person)


VCC Manuals


Adding VCC Services - This manual will instruct you on the how the admin user (authorized person) can add

VCC Request – This manual will guide you on how to create a Vehicle Clearance Certificate request with Dubai Customs

Track VCC – This is an enquiry service that allows you to track the status of your VCC request




 Active X Settings- This video tutorial shows you how to enable active X on Internet Explorer in order to allow Mirsal 2 and DP World Services

Compatibility View- This video tutorial will guide you on Internet Explorer Browser settings to allow you to access Dubai Trade Services

Registration and E Payment Browser Settings- this video tutorial will show you how to adjust your Internet Explorer settings to allow Customs registration and ePayment

Customs Registration- This video tutorial will walk you through the process of registering your company and obtaining a business code with Dubai Customs. Make sure that you have set your browser's settings to be compatible for Customs registration. Please view the previous tutorial for more details and instructions on how to do this.

 Business Code Renewal- This tutorial will guide you on how to renew you Mirsal 2 business code.

Adding Acknowledgent Services- This tutorial shows you how to add Acknowledgement Services into your Mirsal 2 login.

-Submit Discrepancy Feedback- This tutorial will show how shipping lines can send feedback to Dubai Customs regarding mismatches in the manifest file and the discharge list. 

Customs Refund of Deposit- This tutorial will give you a walkthrough on how to file for a claim on deposit refunds using Customs' online service 

Customs Refund of Duty- This tutorial will give you a walkthrough on how to file for a claim on duty refund.  



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