One more Islamic insurer Joins Tradeshield, read more

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Dubai Trade honours winners and runners-up of the 8th ESEA Awards, read more

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News & Updates

Dubai Trade Participates in 20th Anniversary of UAE’s accession to WTO

Dubai Trade Participates in 20th Anniversary of UAE’s accession to WTO
Eng. Mahmood Al Bastaki highlights importance of enabling seamless trade and UAE’s position in the global economy during celebration held in Geneva  

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Dubai Trade Announces the 9th Cycle of ESEA

Dubai Trade Announces the 9th Cycle of ESEA
Dubai Trade has announced the 9th edition of its annual flagship event, the E-Services Excellence Award (ESEA). The event aims to recognize the best performers in the e-Services adoption on Dubai Trade portal and celebrate the success of digital transformation in trade and logistics activities.

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Dubai Trade Reports Significant Growth in 2015

Dubai Trade Reports Significant Growth in 2015
Dubai Trade, the premier cross-border trade facilitator, has revealed substantial growth in the number of companies registered and the value of transactions carried out in 2015.    

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logo_customs_vIn keeping up with the latest regarding Mirsal 2, Dubai Custom's online declaration and clearing system,  We have provided you with information and user guides' that you may find valuable in assisting you with getting started, navigating and preparing your own delcarations online. You can download them by following the links listed below. Please make sure that you check back from time to time as we will be posting updates when Dubai Customs implements them.

 

 

 

 

 

 

 

General Information - The literature under this category introduces and familiarizes you with the steps and processes of Dubai Customs


Customer Guide – An introduction to Dubai Customs service offerings
Travellers Guide– A guide for travellers and rules regarding personal effects
Client Service Charter– A guide to the quality of service standards of Dubai Customs

Mirsal 2 Declaration Services - These guides are helpful references relevant to Mirsal 2


Mirsal 2 Explained– An introduction and guide to the basics of Mirsal 2
Mirsal 2 Frequently Asked Questions (FAQ)– Customers’ frequently asked questions
Mirsal 2 Declaration Types– A guide to declaration types available in Mirsal 2

Users Manuals

 

Mirsal 2 Declaration Manuals

 

Part 1 - BOE Declarations– A step by step guide in creating Export and Import Declarations
Part 2 - Cargo Transfer Requests– A step by step guide in creating declarations for bonded movement

Smart Workspace -A Step by Step guide in using the smart workspace features

Customer Representative Card -A Step by Step guide in obtaining Customer Representative Card

 

Customs Registration and Renewal


Registration User Manual– A guide to help you get started and registered with Mirsal 2
Registration Amendment – A guide to help make amendments to your customs registration profile

 

Customs Refund and Claims


Customs Refund of Deposit- Alternative Duty Rate - this manual walks you through the process of raising a refund claim on deposits made against import for re-export and temporary adminssion  
Non Remittance Claim- This manual will guide you on how you can file for Non-Remittance Claim for Freezone Transit Out Documents.
Refund of Auction Proceeds - This manual will walk you through the steps on how to file for a refund on Auction Proceeds
Customs Refund of Duty - This manual walks you through the process of raising a refund claim on duties

 

Customs Inspection


Online Inspection Booking - This manual shows you how to submit/reschedule/make payments for online inspection bookings for CDM identified and cleared declarations

Adding Inspection Service – gives instruction on how the admin user (authorized person)

 

VCC Manuals

 

Adding VCC Services - This manual will instruct you on the how the admin user (authorized person) can add

VCC Request – This manual will guide you on how to create a Vehicle Clearance Certificate request with Dubai Customs

Track VCC – This is an enquiry service that allows you to track the status of your VCC request

 

E-Tutorials

 

Active X Settings- This video tutorial shows you how to enable active X on Internet Explorer in order to allow Mirsal 2 and DP World Services

Compatibility View- This video tutorial will guide you on Internet Explorer Browser settings to allow you to access Dubai Trade Services

Registration and E Payment Browser Settings- this video tutorial will show you how to adjust your Internet Explorer settings to allow Customs registration and ePayment

Customs Registration- This video tutorial will walk you through the process of registering your company and obtaining a business code with Dubai Customs. Make sure that you have set your browser's settings to be compatible for Customs registration. Please view the previous tutorial for more details and instructions on how to do this.

Business Code Renewal- This tutorial will guide you on how to renew you Mirsal 2 business code.

Adding Acknowledgent Services- This tutorial shows you how to add Acknowledgement Services into your Mirsal 2 login.

Submit Discrepancy Feedback - This tutorial will show how shipping lines can send feedback to Dubai Customs regarding mismatches in the manifest file and the discharge list. 

 
Customs Refund of Deposit- This tutorial will give you a walkthrough on how to file for a claim on deposit refunds using Customs' online service 

Customs Refund of Duty - This tutorial will give you a walkthrough on how to file for a claim on duty refund.  


 

Upcoming Sessions

08:00am to 4:00pm | English
 
2:00pm to 8:00pm | English

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Latest Achievements

 

Winner of SCATA 2015
Training & Education Provider of The Year

SCATA

Training Calendar

Mirsal 2 Training

A course on Dubai Customs Mirsal 2 Declaration e-services.


DP World Payment, Gate Pass, GC Gate Advice & Transportation eServices

A course on DP World payments, e-token, e-gate pass, e-gate advice, landing certificates and NOC e-services.


Jafza Portal Training

A course on all JAFZA administrative e-services


Reaching us is easy!

 
24/7 - 365 days!
Dubai Trade Contact Centre
600 55 55 54
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Frequently Asked Questions

 

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